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280 points RyanShook | 62 comments | | HN request time: 1.112s | source | bottom
1. dreamcompiler ◴[] No.45144685[source]
"Dumb" home devices work as expected for 25-50 years, and then you replace them.

"Smart" home devices work as expected for about a year and then they fail in new and exciting ways, and then you replace them.

replies(8): >>45144962 #>>45144973 #>>45144993 #>>45145082 #>>45145232 #>>45145349 #>>45145802 #>>45146174 #
2. daviddavis ◴[] No.45144962[source]
This is exactly why I’ve started only buying smart devices that work with Home Assistant and don’t rely on cloud services.
replies(4): >>45144999 #>>45145002 #>>45145541 #>>45145810 #
3. paranoidrobot ◴[] No.45144973[source]
> "Smart Cloud" home devices work as expected for about a year and then they fail in new and exciting ways, and then you replace them.

> "Smart Local Control" home devices work as expected until the electronics fail

ftfy.

replies(2): >>45145122 #>>45145592 #
4. slg ◴[] No.45144993[source]
While I agree with the message, I think honesty is important. The Nest gen 3 was released in 2015[1]. People got a 10-14 years out of these devices.

Also, that posts says the thermostat will still work locally so the failure state of the "smart" device here is that it became a "dumb" device after a decade+.

[1] - https://en.wikipedia.org/wiki/Google_Nest#Nest_Learning_Ther...

replies(9): >>45145016 #>>45145426 #>>45145510 #>>45145547 #>>45145565 #>>45145916 #>>45146075 #>>45146337 #>>45146651 #
5. UnlockedSecrets ◴[] No.45144999[source]
What are the best ways of finding such devices? Almost all the time when I look into some product it ends up being connected to some random cloud service with its own login.
replies(3): >>45145064 #>>45145489 #>>45146529 #
6. stego-tech ◴[] No.45145002[source]
Ditto. Landlord shoved ecobees onto us after their developer program shuttered, and when internet connected they misbehave.

Curious to hear what local polling or local push thermostat you settled on with HA support!

replies(2): >>45145327 #>>45145666 #
7. j45 ◴[] No.45145016[source]
Not quite logical.

Release years aren’t purchase years.

Everyone didn’t have the same purchase year.

And, it’s just a thermostat. When they first came out it was a little novel. Not anymore.

Temperature is a solved problem and algorithm.

There’s no real reason to discontinue them - they do the same thing they always have, connected to the same shared infrastructure.

I highly doubt the cost of cloud, tech increased or decreased since then.

It feels like a form of forced planned obsolescence. Maybe some growth or product folks not hitting their bonus lol.

Gen 1 and Gen 2 were unique also don’t have microphones in them. I know Gen 2 handled microbursting well not sure about other gens.

The truth is the cloud is someone else’s computer and the cloud always costs someone else, if not the customer.

Maybe nests aren’t being replaced fast enough or new nest purchases aren’t growing like before due to other options.

I won’t trust or buy any more Nest devices again or trust the brand. I buy newer Nest devices and cycle them out.

Gen 1 and Gen 2 folks were early adopters and they can find more elsewhere.

There are lots of other better options.

It’s easy to go early adopt the next thing. Home automation has come a long way and those who are trying to earn in the past risk being left in the past.

The device will work locally but api is being removed so the mobile app won’t work and neither will any home automation integrations.

The least they could do is just let people control it directly. We’ll see if it gets unlocked now.

replies(2): >>45145046 #>>45150896 #
8. slg ◴[] No.45145046{3}[source]
We don't have to be exact or pedantic. Whatever the original purchase date for individual purchases, I guarantee they are closer to a decade ago than a year ago.

EDIT: That comment was heavily expanded after I replied. It was originally only about the distinction of purchase date. I won't debate the rest of the comment because as I said at the start, "While I agree with the message...". I just don't think this specific case is a particularly good example of what is being argued and therefore arguing it is probably counterproductive.

replies(2): >>45145097 #>>45145110 #
9. asdff ◴[] No.45145064{3}[source]
It isn't easy, but you just have to do your due diligence and really explore the featuresets available for a given category of product.

A shortcut however is checking out the homelab subreddit. People will post about the gear they are using in their stack.

10. j45 ◴[] No.45145082[source]
Well said.

Smarthome tech like this is just trying to make a quick buck at the expense of a lifelong relationship with a customer.

11. j45 ◴[] No.45145097{4}[source]
Less about exact dates a few years apart can not be a decade.

I know this because I’ve bought a few, not sure about yourself.

Hope that helps.

12. nani8ot ◴[] No.45145110{4}[source]
And if they still work mechanically after a decade, they shouldn't stop working because the company wants you to do another purchase. My Pi 3 is 9 years old and there's no reason it shouldn't continue to work until it mechanically doesn't.
13. dreamcompiler ◴[] No.45145122[source]
This assumes two things:

1. That you can buy a smart local control device.

2. That the electronics were designed with appropriate thermal management so they don't fry themselves quickly. Smart bulbs are the most notorious offenders here, but the problem is widespread.

14. add-sub-mul-div ◴[] No.45145232[source]
> and then they fail in new and exciting ways

The first thing I did when I bought my house was remove the Ring camera, but I left the keycode entry for the front door in place. Long story short, a few months later it locked me out of the house and shortly after I replaced it with a regular lock and key. Never again.

replies(1): >>45145337 #
15. jacquesm ◴[] No.45145327{3}[source]
Not the person you are asking. I'm partial to all Shelly stuff. So far very reliable and the price is ok. They do have a cloud but it is entirely optional.
16. jacquesm ◴[] No.45145337[source]
Someone at the Cirius Cybernetics Corporation had a good laugh at you.
replies(1): >>45145717 #
17. userbinator ◴[] No.45145349[source]
I have one of these: https://i.redd.it/629z71qmiq0c1.jpg

It will probably last over a century.

replies(3): >>45145781 #>>45146083 #>>45146478 #
18. swayvil ◴[] No.45145426[source]
>I think honesty is important

Lol

19. Izkata ◴[] No.45145489{3}[source]
HomeAssistant supports a bunch of home automation systems, including local-only ones like ZWave and Zigbee*. A search for "zwave thermostat" comes up with a lot of results, though I couldn't say how difficult it might be to configure them (I'm only using simpler devices like switches and sensors).

* There are internet-connected controllers and local controllers so you'd also want a local controller. I've used an Aeotec Z-Stick for ZWave devices for around a decade, it plugs into USB, HomeAssistant accesses it directly, and the ZWave network itself is connections between the Z-Stick and the devices without the internet.

replies(1): >>45145730 #
20. switchbak ◴[] No.45145510[source]
As an entity looking to replace your existing, working devices you have a social contract to not break things and force me to do yet another round of research to replace your device.

One device is a pain. When you have a smart fridge, dishwasher, sonos, doorbell, smart lock, etc: the mean time to corporate abandonment gets very short.

I have an Ecobee, and for sure I’m looking to get off of that ecosystem once I’m forced to.

It also feels like Ecobee is an abandoned project at this stage: I get a 500 error trying to get a dev token, and portions of the app have been broken the entire time I’ve had one (9 years, 2 devices).

21. hamdingers ◴[] No.45145541[source]
Ironically the latest Nest thermostats offer fully local control with Home Assistant via Matter.
replies(1): >>45145892 #
22. mattmaroon ◴[] No.45145547[source]
Still 1,000 times better than a dumb device if I can change the temp from my phone without getting out of bed and walking down the stairs and set a schedule on it from my phone rather than navigating the ridiculous UI every dumb thermostat with a schedule function has.
replies(2): >>45145767 #>>45146381 #
23. Aurornis ◴[] No.45145565[source]
> People got a 10-14 years out of these devices.

Thermostats generally last a lot longer than that.

Most of these Nest units continue to work perfectly well and could continue operating with a simple cloud service for many years.

replies(2): >>45145612 #>>45146474 #
24. IHLayman ◴[] No.45145592[source]
> "Smart Local Control" home devices work as expected until the electronics fail

Recently one of my Zigbee-controlled thermostats started pumping cold air constantly. To fix it, all I had to do was open and examine the board; one of the varistors got some battery acid on it when I had an alkaline battery burst in the unit. Because it was a no-name with an actual PCB, I was able to solder a new varistor in place, and it works good as new.

So I would say that "Smart Local Control" isn't the problem, but rather the ability to repair the thing. Also, the thermostat was $45 when I purchased it 5 years ago, so it was a good investment IMO. I think that's why everyone is upset about the Nest gen 1 and 2 sunsetting; there should be no reason that these devices should be breaking now (no failing electronics) but they die anyway because the company is too cheap to keep an extra endpoint running.

25. geerlingguy ◴[] No.45145612{3}[source]
(Or a local connection! No need for cloud.)
26. colordrops ◴[] No.45145666{3}[source]
Ecobees (at least the model I have) can work without internet and integrate with Home Assistant.
27. add-sub-mul-div ◴[] No.45145717{3}[source]
Yeah probably the AAA locksmith I had to call as well.
replies(1): >>45147895 #
28. floating-io ◴[] No.45145730{4}[source]
The Honeywell Z-Wave thermostats are trivial to connect and work with via Home Assistant.

Source: I own one. :)

replies(1): >>45146077 #
29. sarchertech ◴[] No.45145767{3}[source]
Sure. If you need a device that does x, a device that does x for 1 month is better than one that doesn’t do x forever.

That’s no excuse for Google arbitrarily disabling functionality.

30. drfuchs ◴[] No.45145781[source]
And when it finally dies and is disposed of, the mercury in the internal (ingenious) mechanism will likely end up in the wild. P.s. They came in colors? I only ever saw them in tan, which virtually everyone had half a century ago.
replies(1): >>45146216 #
31. jonas21 ◴[] No.45145802[source]
It's only the networked features that are being discontinued. You can still use the Nest as a "dumb" thermostat. Assuming you wanted a smart thermostat, surely a smart thermostat that reverts to being a dumb thermostat after 10-15 years is better than a dumb thermostat.
replies(1): >>45145875 #
32. sarchertech ◴[] No.45145810[source]
Make sure that if you buy such a device it doesn’t do over the air upgrades. I bought a smart baby monitor (miku) that promised no monthly fees. Then they went bankrupt. A new company was formed that bought the assets. They disabled most functionality via forced over the air update then added a fee to enable the previously free functionality.
replies(4): >>45146084 #>>45146491 #>>45151338 #>>45153339 #
33. sarchertech ◴[] No.45145875[source]
That’s no excuse to disable functionality on perfectly good devices.

Imagine if a company disabled your freezer after 10 years and told you “hey a refrigerator and freezer that reverts to a refrigerator after 10 years is better than a refrigerator!”

replies(1): >>45146399 #
34. coin ◴[] No.45145892{3}[source]
Last I checked you have sign-in to Google before it lets you config via Matter
35. GiorgioG ◴[] No.45145916[source]
As someone who bought 3 of these for $300 a pop I vehemently disagree. This is complete bullshit and anti-consumer behavior that should be illegal.
replies(1): >>45146771 #
36. kiney ◴[] No.45146075[source]
in what world is a mere 10-14 years anywhere nesr acceptable? Mx parents home that was bzild in the 80s still has the original thermostats and I expect they will not replace them in theor lifetime. And this is not an exception, its the rule and should stay like that
replies(1): >>45146420 #
37. acidburnNSA ◴[] No.45146077{5}[source]
I own two and they are bulletproof with Home Assistant. When away from home I just wireguard in and adjust/monitor as needed.
38. acidburnNSA ◴[] No.45146083[source]
My mom had these. After 25 years they started rapidly cycling the furnace which burned out line 3 ignitors in rapid succession. Now replaced with smarter digital but not networked ones that throttle it a bit more.
replies(1): >>45146483 #
39. atonse ◴[] No.45146084{3}[source]
Isn’t that illegal? like under consumer law maybe?
40. SoftTalker ◴[] No.45146174[source]
My mercury bulb thermostat from 1966 still works.
replies(1): >>45150217 #
41. BenjiWiebe ◴[] No.45146216{3}[source]
The ad mentions you can easily paint it, so I think it just came in "silver-bronze".
42. thepryz ◴[] No.45146337[source]
It’s still unacceptable. We should all be demanding legislation that requires code and/or hardware specs be open-sourced when they reach end of life. Otherwise, we’re simply continuing to be irresponsible by creating fast fashion in technology, enabling products to be designed for a short life and destined for the landfill simply because companies only care about quarterly profits and have no accountability.

Future generations deserve better.

43. const_cast ◴[] No.45146381{3}[source]
How often are you changing the temp or schedule? That seems like a once every few months type thing.
44. jonas21 ◴[] No.45146399{3}[source]
It's funny you should mention that because years ago, I did own a mini-fridge with a freezer section, and after a few years the freezer stopped working. I was still glad to have had it while it lasted.
replies(1): >>45148267 #
45. davidcbc ◴[] No.45146420{3}[source]
How much functionality does that original thermostat have?
replies(2): >>45146589 #>>45146682 #
46. hinkley ◴[] No.45146474{3}[source]
Top level said 25-50 years. 14 sounds like a lot if you fixate on the bottom end of the scale.

I’ve seen house thermostats that were so old they were starting to embrittle from ozone and UV damage. That’s more like 40+ years.

Also as someone else pointed out, the Nests are typically at least 2-3 times the cost of a normal thermostat. True, they eventually pay for themselves, but that money still went to Nest instead of PG&E.

47. ◴[] No.45146478[source]
48. gooseyman ◴[] No.45146483{3}[source]
My mom still has these. In gold. It has outlasted two boilers.
49. seam_carver ◴[] No.45146491{3}[source]
Louis Rossman would love to hear from you. Here's a recent video where he covers the exact same situation as you with another company where the purchasing company disables functionality behind a subscription.

And is actively trying to prevent hackers from running stuff locally.

https://www.youtube.com/watch?v=66j9dsPhAjE

50. amatecha ◴[] No.45146529{3}[source]
One way is to look for devices that have unofficial firmware available, so you can just overwrite the included software for something more under your control. For example, check out Tasmota, "an open source firmware for Espressif ESP8266, ESP32, ESP32-S or ESP32-C3 chipset based devices": https://tasmota.github.io/docs/
51. x0x0 ◴[] No.45146589{4}[source]
Now do how much they cost compared to the $250 + tax Nest charged.
52. stonogo ◴[] No.45146651[source]
My current thermostat is older than Nest, Google, and all of the founders of each of those companies. I can still get repair parts for it. It has the schematics printed on the inside of the case in case I can't get repair parts for it one day. A bad investment is a bad investment, even if there are mitigating factors.
53. bornfreddy ◴[] No.45146682{4}[source]
Soon, the same (or more?) than 1sr/2nd gen Nests.
54. throwaway2037 ◴[] No.45146771{3}[source]
Are you willing to pay for the true cost of maintaining these devices for ~50 years? The original price might have been 600 USD. I think the answer is regulation. Another idea: Sell the IP to a separate company who will support the legacy product for a fee. The original product will tell you how many years support is included (not lifetime). Later, there may be monthly charges. I doubt you will like that idea, but it is more honest. Germany has similar rules about car parts. Car manufs are required to make replacement parts available for X years after a car is manuf'd.
replies(2): >>45146821 #>>45155849 #
55. GiorgioG ◴[] No.45146821{4}[source]
> Are you willing to pay for the true cost of maintaining these devices for ~50 years?

Sounds like Nest/Google didn’t think about that when they priced their products. That’s not the consumer’s fault. I’ve been de-Google-ing myself over the past couple of years and this is the final nail in the coffin. They could have given a partial refund, instead they insult customers with a “discount”.

56. jacquesm ◴[] No.45147895{4}[source]
Still cheaper than a new door, though usually not by much. I'd hate to have to tackle my front door, I think they stole it from Fort Knox and left the fold behind. That's the one door in this house that I'm never ever going to take off its hinges.
57. sarchertech ◴[] No.45148267{4}[source]
Sure. I imagine you’d be really annoyed if you found out the reason it stopped working was because the company installed a kill switch on a 10 year timer.
58. BuckRogers ◴[] No.45150217[source]
So do those nest thermostats. They just reverted back to being a thermostat from 1966.
59. j45 ◴[] No.45150896{3}[source]
Looks like Nest owners are figuring out what they might do with their equipment that they own.

https://www.reddit.com/r/hacking/comments/1k97rv0/hack_a_nes...

60. shrinks99 ◴[] No.45151338{3}[source]
And THAT'S why my smart home stuff is on a seperate VLAN that isn't internet connected!
61. dreamcompiler ◴[] No.45153339{3}[source]
Nest itself did this too. My gen 1 (pre-Google) Nest did forced OTA updates. Once or twice it bricked itself; fortunately it was still able to receive updates and Nest corrected the problem.

Then they couldn't resist fiddling with the UI. Every new update changed the UI such that I had to relearn how to operate it.

That was the last straw, so I disconnected it from my wifi and just used it as a standalone thermostat.

62. Dylan16807 ◴[] No.45155849{4}[source]
> the true cost

How much do you think a server for config files costs? The true cost is very little here. You can make a server host a million thermostat connections for less than a thousand dollars per year. But let's 10x that to be safe, and have a sysadmin dedicate an overkill 1 day per week to keeping the servers happy. And we'll say the sysadmin makes well over median salary and costs $200k to employ.

For 2 million devices, that's $20k a year in server costs and $40k a year in sysadmin. For 50 years, that's 3 million dollars. So it would take a whole... dollar and a half per purchase to fund 50 years of servers.

Making this subscription-based would be fine, as long as I have my choice of providers. Because then I can run it myself on a raspberry pi or pay a big host a few dollars a year to handle my entire household of devices.