If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.
If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.
Almost like they can do it without the phone or something.
Subscribing to a services isn't a vow of "until death do us part" and I don't want businesses trying to act like it is or make it so.
The more expensive gyms are not this way. They will let you cancel easily. They will often out of good customer service pause your membership if you don't visit at all for a month. However they cost twice as much and often have worn out equipment that a much cheaper gym would have replaced. As such if you really visit a gym one that makes canceling is hard.