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586 points gausswho | 1 comments | | HN request time: 0.21s | source
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dalemhurley ◴[] No.44506122[source]
Here is an idea, make your service value for money and people will not want to cancel.

If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.

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silisili ◴[] No.44506242[source]
You just offended siriusxm, every newspaper, and every gym in the country.
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sensanaty ◴[] No.44507975[source]
Man what the fuck is it with gyms? I'm not even in the US, but even in the Netherlands where these kind of things are generally super simple and hassle-free (by law) I've had some nightmarish, headache inducing situations with gyms. I've literally never encountered anything else, ever, nearly as bad as dealing with gyms and their contracts in my entire life. It was a million times easier closing brokerage accounts with decent chunks of money in them than it was to cancel a gym membership I once had.
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1. bluGill ◴[] No.44509863[source]
Most gyms are over subscribed - if everyone who has a membership actually went to the gym they wouldn't have enough space/equipment for everyone. They would need to raise their rates to afford more. That is those who have a membership but don't go to the gym are subsidizing those who do go to the gym.

The more expensive gyms are not this way. They will let you cancel easily. They will often out of good customer service pause your membership if you don't visit at all for a month. However they cost twice as much and often have worn out equipment that a much cheaper gym would have replaced. As such if you really visit a gym one that makes canceling is hard.