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575 points gausswho | 3 comments | | HN request time: 0s | source
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dalemhurley ◴[] No.44506122[source]
Here is an idea, make your service value for money and people will not want to cancel.

If your product is so poor that the only way you can retain customers is to make it too hard for them to cancel then your product needs to be improved.

replies(4): >>44506177 #>>44506242 #>>44506899 #>>44507302 #
silisili ◴[] No.44506242[source]
You just offended siriusxm, every newspaper, and every gym in the country.
replies(4): >>44506270 #>>44506326 #>>44506894 #>>44507975 #
1. delecti ◴[] No.44506326[source]
WaPo and NYT were both very easy to cancel.
replies(1): >>44506404 #
2. ethagnawl ◴[] No.44506404[source]
WaPo was easy when I canceled last November. The lost time I canceled a NYT subscription, it still required a phone call.
replies(1): >>44506686 #
3. buckle8017 ◴[] No.44506686[source]
They say it requires a phone call but amazingly an email that's says you will charge back any future charge works too.

Almost like they can do it without the phone or something.