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1680 points etbusch | 3 comments | | HN request time: 0.601s | source
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nrp ◴[] No.31433602[source]
I'm happy to answer any questions around this! We've been working on this since update since we launched the product last year, so we're excited to be able to share it today.
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mssdvd ◴[] No.31434487[source]
What are the main reasons for not shipping to other EU / EEA countries?
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nrp ◴[] No.31434835[source]
Laptops are uniquely challenging in that each additional country has its own keyboard language, increasing the number of SKUs we need to manage and hold inventory for. This is beyond the normal challenges of entering new markets. We enumerated this in a blog post here: https://frame.work/blog/scaling-up-infrastructure

We are continuing to build the infrastructure and keyboards to expand into more countries though!

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1. skummetmaelk ◴[] No.31436382[source]
Please don't let weird localized keyboards block this. We don't care about that stuff. People buying framework laptops are able to change their keyboard layout in software and use it without having to look at the symbols present on the keyboard. Yes the physical layouts are also different, but that really doesn't matter. Just make it available and forget about these tiny issues that your target market of power users don't care about.

I want to throw my money at you, but I can't because the laptop is not available for shipping to the country I live in.

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2. Macha ◴[] No.31442489[source]
> Yes the physical layouts are also different, but that really doesn't matter.

Real YMMV territory here. I use many devices and when one of them has been a US ANSI layout, that has been a problem. Any ISO layout is fine, could be UK QWERTY, AZERTY or QWERTZ, I'll reconfigure it on software and ignore the labels. But applying a ISO layout to a ANSI keyboard leads to issues like Linux losing the # key or OS X just making random shit up and calling it a keyboard layout it isn't.

Luckily, Framework has done the work of making an ISO layout already for UK/France/Germany

3. 0x38B ◴[] No.31443061[source]
To tag on, based on my experience in Eastern Europe, users that do need dual-language key caps will buy a set of stickers for their keyboard.

Or as you said, they don’t need to see the keys - I type in Russian and Ukrainian and don’t need to see the keys.