The new and upgraded Framework Laptop

> We’ve redesigned our lid assembly for significantly improved rigidity

They should make this part available to existing users as a warranty replacement. It sounds like they've addressed a common complaint on their support forums.

The lid that flops over because of the hinge's weakness, and the absurd excuses made by company personnel (they claim it was designed this way "to accommodate opening the laptop with one hand," as if the people who open a laptop with one hand do not need the lid to stay upright) has been a great disappointment for me with this laptop. It is a design defect, not a feature, for the hinge to be this weak.

edit: apparently they're talking about this, so I guess we're stuck with the weak hinge:

https://frame.work/products/top-cover-cnc

If the lid drops when the laptop is stationary, the hinge is out of spec and we'll send you a replacement through our support channel.

My framework laptop had no issues with the hinge whatsoever. It honestly might have been a little too stiff for my tastes, but it functioned perfectly, and the screen never budged without me moving it intentionally. (Past tense is because I recently sold it as I was using my M1 MBA way more often, mainly due to how long the framework laptop took to come out of sleep mode by comparison. This isn't really a slight against Framework... Apple just did an unreasonably good job with M1 in some areas.)

I would not say the hinge issues have been a "common" complaint. They've been the most common complaint that I've seen on Reddit, but still rare, especially once you factor in that people usually only go online to complain, and anyone with the hinge issue isn't going to hesitate, since it would be understandably annoying.

I'll look into that. Thanks!

> I would not say the hinge issues have been a "common" complaint. They've been the most common that I've seen

Thanks for sharing your insight, you've really clarified things. Ahem.

> especially once you factor in that people usually only go online to complain.

I've never complained about it before on their forums because once a few people let the company know about the defect, and the company gives their lame excuse for why they've implemented such a weak hinge (one handed opening!), there is no point.

It actually is nice to hear that your hinge wasn't weak as that might mean the warranty replacement nrp mentioned is worth doing. I do hope - the laptop has some nice features otherwise.

I have to admit, after roughly 9 months of use, while initially I didn't have issues with the hinge, I've definitely noticed the display tends to flop around when I'm picking up and moving the laptop, or when riding the bus where the laptop is shifting around. For context, my previous laptop was a 5th gen X1 Carbon and I never had that issue with that machine.

I also can't shake the feeling that the hinge has loosened up a bit, but that's purely anecdotal.

My guess is this is both a combination of a slightly less stiff hinge combined with the taller 3:2 display, which leads to more torque being applied to the hinge when the laptop is moving around.

> I also can't shake the feeling that the hinge has loosened up a bit, but that's purely anecdotal.

I feel like the amount of resistance the lid has to flopping over actually varies, which is strange.

As feedback, I had the same problem that you had. I reached out to support, they had me send in a video, agreed that the hinge was out of spec and mailed me a new one.

I installed the new hinge, and it’s more rigid. I no longer have the problem of the laptop falling open when typing on my lap.

Highly recommend contacting support for the hinge issue if you have it to.

They upgraded the hinges at some point during manufacturing to address the screen falling down during light movement:

https://frame.work/products/display-hinge-kit?v=FRANFB0001

I believe this upgraded lid assembly is to address the screen wobbling during typing. It's a very thin lid and has a lot of flex, so the tighter hinge just transfers the force into the lid, causing it to wobble. Hopefully this will be eliminated with this upgraded lid.

What if our replacement hinges are dropping when stationary too?