The new and upgraded Framework Laptop

> We’ve redesigned our lid assembly for significantly improved rigidity

They should make this part available to existing users as a warranty replacement. It sounds like they've addressed a common complaint on their support forums.

The lid that flops over because of the hinge's weakness, and the absurd excuses made by company personnel (they claim it was designed this way "to accommodate opening the laptop with one hand," as if the people who open a laptop with one hand do not need the lid to stay upright) has been a great disappointment for me with this laptop. It is a design defect, not a feature, for the hinge to be this weak.

edit: apparently they're talking about this, so I guess we're stuck with the weak hinge:

https://frame.work/products/top-cover-cnc

My framework laptop had no issues with the hinge whatsoever. It honestly might have been a little too stiff for my tastes, but it functioned perfectly, and the screen never budged without me moving it intentionally. (Past tense is because I recently sold it as I was using my M1 MBA way more often, mainly due to how long the framework laptop took to come out of sleep mode by comparison. This isn't really a slight against Framework... Apple just did an unreasonably good job with M1 in some areas.)

I would not say the hinge issues have been a "common" complaint. They've been the most common complaint that I've seen on Reddit, but still rare, especially once you factor in that people usually only go online to complain, and anyone with the hinge issue isn't going to hesitate, since it would be understandably annoying.