←back to thread

The new and upgraded Framework Laptop

(community.frame.work)
1680 points etbusch | 2 comments | 19 May 22 12:19 UTC | HN request time: 0.405s | source
Show context
justin66 ◴[19 May 22 13:30 UTC] No.31434399[source]▶
> We’ve redesigned our lid assembly for significantly improved rigidity

They should make this part available to existing users as a warranty replacement. It sounds like they've addressed a common complaint on their support forums.

The lid that flops over because of the hinge's weakness, and the absurd excuses made by company personnel (they claim it was designed this way "to accommodate opening the laptop with one hand," as if the people who open a laptop with one hand do not need the lid to stay upright) has been a great disappointment for me with this laptop. It is a design defect, not a feature, for the hinge to be this weak.

edit: apparently they're talking about this, so I guess we're stuck with the weak hinge:

https://frame.work/products/top-cover-cnc

replies(3): >>31434552 #>>31434584 #>>31436144 #
nrp ◴[19 May 22 13:44 UTC] No.31434552[source]▶
If the lid drops when the laptop is stationary, the hinge is out of spec and we'll send you a replacement through our support channel.
replies(2): >>31434586 #>>31437426 #
1. justin66 ◴[19 May 22 13:46 UTC] No.31434586[source]▶
I'll look into that. Thanks!
replies(1): >>31435083 #
2. ncallaway ◴[19 May 22 14:26 UTC] No.31435083[source]▶
As feedback, I had the same problem that you had. I reached out to support, they had me send in a video, agreed that the hinge was out of spec and mailed me a new one.

I installed the new hinge, and it’s more rigid. I no longer have the problem of the laptop falling open when typing on my lap.

Highly recommend contacting support for the hinge issue if you have it to.