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527 points lxm | 74 comments | | HN request time: 2.841s | source | bottom
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sksksk ◴[] No.27673432[source]
When they work well, they're really good, but when they work badly, they're _really_ bad.

The other week, I went for dinner at a place that had a online ordering system. My experience was as follows...

Arrive at the table, scan the QR code

No phone signal in the restaurant, so I need to connect to the wifi.

Connect to the wifi, get a captive portal

Need to put my phone number in to connect to the wifi; there is no signal, so I need to go outside, to receieve the confirmation code.

Connected to the wifi, scan the code again, choose my food.

Go to pay, need to register an account

Put my email address in, I already have an account on this food ordering service!?

Do a password reset

Put in my credit card details (why not use apple pay?).

This whole time, we're sat at a table, in theory to meet friends, but we've spent the first 15 minutes all glued to our phones!

replies(26): >>27673456 #>>27673485 #>>27673529 #>>27673544 #>>27673575 #>>27673592 #>>27673616 #>>27673680 #>>27673725 #>>27673750 #>>27674317 #>>27674718 #>>27674768 #>>27674810 #>>27675286 #>>27675356 #>>27675397 #>>27675440 #>>27676026 #>>27676226 #>>27676355 #>>27677430 #>>27678005 #>>27687050 #>>27687537 #>>27689555 #
1. HelloNurse ◴[] No.27673485[source]
Assuming there was another restaurant nearby, I'd have simplified the process to "go outside". If a restaurant is too cheap to print a menu, why should I consider it good enough for me?
replies(1): >>27673590 #
2. topicseed ◴[] No.27673590[source]
With covid, many restaurants removed paper menus to avoid transmission. I hate QR codes so that was a move I was not in favour of.....
replies(7): >>27673742 #>>27673766 #>>27673777 #>>27673998 #>>27674555 #>>27674981 #>>27675450 #
3. nly ◴[] No.27673742[source]
Laminated menus that you can spray and wipe off would make a lot more sense.
replies(2): >>27673776 #>>27673847 #
4. jbluepolarbear ◴[] No.27673766[source]
Restaurants open during the pandemic has been a joke. Outside in a tent/wood box never fixed any problem. I have not been to a restaurant since March 2020. Going to different restaurants was my favorite hobby, but the experience has become so hostile that I won’t go back until I can sit inside without a mask, have a menu, and not have to worry about a coughing idiot.
replies(5): >>27673905 #>>27673963 #>>27675474 #>>27676356 #>>27688650 #
5. jbluepolarbear ◴[] No.27673776{3}[source]
It’s as if Denny’s has been ahead of the game all a long
replies(1): >>27674529 #
6. FractalParadigm ◴[] No.27673777[source]
Most, if not all restaurants I've been to around my area, were already either using or switched to using laminated sheets, sometimes bound in a plastic or leather cover. Plastic-enclosed paper is trivial to sanitize and lasts a VERY long time, plus I would like to imagine a laminator is quite a bit cheaper in the long-term than maintaining separate menu websites for every individual location.

It's amazing how some can re-invent the simplest of ideas simply for the sake of getting tech rammed into the stream.

replies(3): >>27674195 #>>27675921 #>>27676244 #
7. bloak ◴[] No.27673847{3}[source]
On the other hand, pathogens survive longer on a smooth surface than on a rough absorbant surface, and I would guess that they are more likely to be transferred from a smooth surface onto somebody's hand than from a rough absorvant surface. So, taking account of people perhaps not doing all that spraying and wiping properly, a paper menu might turn out to be safer after all.
replies(3): >>27674442 #>>27674466 #>>27678144 #
8. jiofih ◴[] No.27673905{3}[source]
Your comment reeks of entitlement. Restaurant owners have been struggling to survive by serving customers any way they can. Sorry your high dining-out standards can’t be met while a few million people die from the pandemic.
replies(1): >>27673965 #
9. jbluepolarbear ◴[] No.27673965{4}[source]
How is this entitlement? Dining at a restaurant is a luxury, if I’m going to spend my money on a luxury, I’m going to choose an experience that is safe, enjoyable, and to my interests. Why are you so upset? Why do you feel that the conditions in place are acceptable? Personally, I grew up quite poor and never got to go to restaurants. It wasn’t until I started making a little money in my late 20s that I could start to go to restaurants as a way to remove myself from my current stressful life and just unwind for a bit. For me restaurant dining is an experience and the experience offered at present isn’t appealing.
replies(3): >>27674186 #>>27674211 #>>27674227 #
10. jbluepolarbear ◴[] No.27673971{4}[source]
Great, I will.
11. _joel ◴[] No.27673998[source]
I've been to a number of restaurants that have had QR codes on the table but, if you request it, they provide a laminated menu.
12. 0xbadcafebee ◴[] No.27674186{5}[source]
It's not entitlement. You are entitled to express your opinion that dining in restaurants has become something you no longer enjoy. I think it's worth noting since their existence depends upon pleasing customers.

People forget that restaurants are a really modern invention. They were first introduced in France at the turn of the 19th century to provide more than just a way to order one type of food. The main reason they exist is the service, ambiance, and menu. Until "nice" restaurants came about, there were pretty much just taverns and inns, which were not renowned for their dining experience, and in most locales there was just one or maybe two, and the food selection wasn't great.

replies(1): >>27675623 #
13. a_imho ◴[] No.27674195{3}[source]
It is not for tech sake, this is building a database. Never attribute to incompetence what can be adequately explained by bogus engagement KPIs
replies(2): >>27674455 #>>27675990 #
14. dagw ◴[] No.27674211{5}[source]
Dining at a restaurant is a luxury

I think this is the crux of the difference of opinions. Dining at a restaurant is different things to different people at different times. I love the 'luxury' dining experience with all that it entails, will happily pay a lot of money to experience it, and I cannot wait to do that again. And in those cases, yes I expect that all aspects of the dining experience live up to that. But just as often I'm just hungry and want a halfway decent burger and beer served to me as quickly and efficiently as possible.

For most people and in most situations, dining at a restaurant isn't a luxury experience, it's just a way to get food.

replies(3): >>27674376 #>>27675726 #>>27676275 #
15. jiofih ◴[] No.27674227{5}[source]
> why do you feel like the conditions in place are acceptable?

“Acceptable”? To whom? This is why you sound entitled. The alternative is not dining out. You make it sound like restaurants are letting you down or should try harder. The word “acceptable” has no place in this conversation.

It’s fine that you don’t want to go out to restaurants right now. But you’re complaining about how inconvenient it is for you like there is no underlying reason for things to be in this state. Businesses ate also victims of this pandemic.

All of this makes me upset because it sounds extremely insensitive. The world is mourning millions of dead and you’re grumpy about your restaurant experience being ruined. Might be just your wording but one would expect a bit more empathy.

replies(3): >>27674391 #>>27674528 #>>27675460 #
16. bregma ◴[] No.27674376{6}[source]
It smacks of entitlement when dining at a restaurant is considered basic necessity and preparing your own meals is considered a luxury. Think about history. Think about the vast, vast majority of people on earth. Consider just how entitled one must be to have the help prepare your basic necessities of life.
replies(3): >>27674419 #>>27674881 #>>27675903 #
17. ◴[] No.27674391{6}[source]
18. dagw ◴[] No.27674419{7}[source]
By that argument, indoor plumbing and safe running water can also be considered luxuries. Which, while true, is rather reductivist.

And if we want to talk history, having food made for you by other rather than making it yourself is not a new thing. Having a servant or a wife/mother/grandmother making you dinner was far more common in the past than it is now. I'd probably guess that more people know how to cook and cook their own food today, than at just about any other time in history

replies(2): >>27674551 #>>27674619 #
19. nly ◴[] No.27674442{4}[source]
Then destroy and replace them with every service?

it's only a printed sheet

20. dgb23 ◴[] No.27674455{4}[source]
Orders are typically stored anyways?
replies(1): >>27674520 #
21. mosselman ◴[] No.27674466{4}[source]
I could be wrong, as I often am, but I think getting covid from a surface is recently proven to be highly unlikely.
replies(2): >>27674543 #>>27675510 #
22. atatatat ◴[] No.27674520{5}[source]
But not how long you stared at the deserts, or what side of the "give me lobster" button you pressed.
replies(2): >>27674858 #>>27675334 #
23. bruce343434 ◴[] No.27674528{6}[source]
I disagree. You are allowed to have an opinion about something you would pay for. In fact you are allowed to have an opinion period. That doesn't make you entitled.
replies(1): >>27674849 #
24. atatatat ◴[] No.27674529{4}[source]
Assume you're disgusting, work backwards from there.
replies(1): >>27675660 #
25. cinntaile ◴[] No.27674543{5}[source]
They have known this since april 2020, it was a German scientist that first tested this I believe.
26. atatatat ◴[] No.27674551{8}[source]
Stirring Mac and cheese or warming a Hot Pocket is not on the same level as roasting a pig and such, but I agree with the local point you're making.
replies(1): >>27674995 #
27. umanwizard ◴[] No.27674555[source]
That’s indeed why they did it, which is silly because there’s zero evidence that paper restaurant menus are a significant risk of covid transmission. It’s pure hygiene theater.
replies(2): >>27674943 #>>27675936 #
28. mkr-hn ◴[] No.27674619{8}[source]
It's remarkable how much those restaurants they uncovered in Pompeii resemble modern versions.

https://en.wikipedia.org/wiki/Thermopolium

29. Broken_Hippo ◴[] No.27674849{7}[source]
It isn't the opinion that makes them sound entitled.

The base opinion is: I haven't gone to such places since Covid began because the experience is less enjoyable and more stressful.

But it is said with contempt for the businesses and regulations, which the businesses cannot do much about. Even where it is open, they have to think about their employees and the risk they put them in. Not only that, but folks have been dining in tents and under wooden awnings - in booths even - enjoyably for decades. Where I am at, before covid hit they had heating and blankets outdoors so the restaurants could extend the outdoor seating season. The poster acts like it something horrible thrust upon them, when the fact is that they simply aren't a fan.

replies(1): >>27676123 #
30. tomrod ◴[] No.27674858{6}[source]
Meaningless and trivial metrics, ultimately. Third order at best.
replies(1): >>27675138 #
31. Broken_Hippo ◴[] No.27674881{7}[source]
Fast food has been a staple of life since antiquity: For centuries, folks went to the baker to get bread, since home kitchen facilities were very limited. Women have been stuck in home kitchens for eons, with male family members not learning even basic skills unless they were employed as cooks or bakers.

I think we've been depending on others for food prep for a very, very long time.

replies(2): >>27675418 #>>27691132 #
32. e-clinton ◴[] No.27674943{3}[source]
Hygiene theater? That’s just hygiene. You don’t HAVE to bathe everyday, nothing will happen if you don’t. But doing so is just hygiene.
replies(2): >>27674969 #>>27675666 #
33. umanwizard ◴[] No.27674969{4}[source]
If you don’t bathe every day, and you have a body that produces a lot of sweat, you will look and smell disgusting to other people. That’s hardly “nothing”.
34. wyager ◴[] No.27674981[source]
> With covid, many restaurants removed paper menus to avoid transmission

Any time a business claims to do something in the name of health or environmentalism, they are actually just using those as an excuse to cut corners.

replies(2): >>27675889 #>>27675984 #
35. Werewolf255 ◴[] No.27674995{9}[source]
These are all just spinning food products around or on a heat source, sounds like we could just abstract and reuse that module without coding up a behavior for each 'new' cooking technique.
36. bluGill ◴[] No.27675138{7}[source]
Probably, but it is still data that is cheap to store. IF someone can find something useful in just 1% of those things 10 years from now all the cost to collect and store all that data will be worth the investment - or so they hope. They probably will too - the cost vs reward is very skewed.
37. w0m ◴[] No.27675334{6}[source]
Maybe eventually; I haven't seen a PointOfSale system that worked remotely well enough I thought they could be competent to implement in a useful way.

I tend to not jump to malicious that can be attributed to virtue signaling and/or incompetence.

38. jbluepolarbear ◴[] No.27675418{8}[source]
That’s extremely sexist. I for one am an excellent cook, I’m not a women, and I haven’t been employed for my cooking abilities. I learned to cook because I wasn’t able to experience restaurants. I was tired of the bland boring food my parents made. I started cooking our meals and I would copy from tv shows, magazines. I wanted better food, but couldn’t afford to have it prepared for me so I learned a skill. Any restaurant food is considered a luxury to me. I aggressively budgeted so that I could start going to restaurants as an adult. My cooking abilities only got better when I was able to taste the food that I’d been mimicking for so long. For me a normal family meal cost $20, a single value meal at McDonald’s is $10. So for my family a meal at McDonald’s would be $40 minimum. That increases as the greatly as you transition into sit down meals; where a meal is $15 per person and that’s before tip so $80. How are these not luxury expenses? 1 meal at a restaurant cost as much as 4 at home and those home meals will also produce leftovers for lunches. Before COVID I would eat out 1 times a week with my family and 1-2 times a week for lunch. At that frequency it’s still a lot of money and I have always treated it as a luxury expense that is part food and part entertainment.
replies(3): >>27676239 #>>27676321 #>>27677140 #
39. syshum ◴[] No.27675450[source]
That is all fine, but then they should find a better way to secure their WiFi Network to allow easy access to the Menu

I.e Not have a captive portal if your only going to the menu, have the captive portal if you want full access to the internet

Clearly they cheaped out on hiring a network company that setup their wifi wrong

If I have jump through a bunch of hurtles to view your menu I am out

40. practice9 ◴[] No.27675460{6}[source]
> To whom? This is why you sound entitled.

> you’re complaining

> All of this makes me upset because it sounds extremely insensitive.

> The world is mourning millions of dead

> a bit more empathy.

You're attacking a person for their honest opinion while knowing almost nothing about them, their life etc. In fact you sound angry and insensitive, please keep your emotions under control

replies(1): >>27680043 #
41. syshum ◴[] No.27675474{3}[source]
I am sorry you live in an area that does not respect freedom.

Around here in door dining was only closed for a couple of weeks maybe a month or so. Then it was 50% capacity for a few months, then 75%, and we have been fully open for in door dinning for several months now

42. Symmetry ◴[] No.27675510{5}[source]
In March of 2020 we were pretty sure that at most 5% of Covid transmissions were through touched surfaces (fomites). Currently we're sure that at most .01% of Covid transmissions are through surfaces and still haven't found clear evidence of it ever actually having happened so literally 0% still can't be ruled out. But upper respiratory tract infections like the flu do actually spread through fomites pretty easily so we've defaulted to the flu playbook for many public health measures.
replies(1): >>27678137 #
43. jamal-kumar ◴[] No.27675623{6}[source]
https://arstechnica.com/science/2020/12/archaeologists-excav... might want to consider a wider scope of recent archaeological discoveries. I wonder what it was like outside of Europe during this time period too
44. jbluepolarbear ◴[] No.27675660{5}[source]
Don’t be acting like Denny’s is a Waffle House.
45. CWuestefeld ◴[] No.27675666{4}[source]
A year ago it was generally believed that fomites passed by contact was or could be a significant path for spread of the covid-19 virus. This turns out not to be the case - but that hasn't stopped a huge number of organizations from demanding high levels of surface cleansing.

If you're just unusually fastidious, I guess that's your right. But when you're claiming (or at least implying) that everyone must conform to those same levels to avoid covid-19 transmission - which is what we're still seeing quite a bit of - then that's hygiene theater.

replies(1): >>27688518 #
46. OJFord ◴[] No.27675726{6}[source]
For all people in all situations in the UK, dining at a restaurant is subject to VAT; it is therefore considered a luxury (in the sense of being pleasant but not necessary [0]) as opposed to essential 'way to get food'.

It may seem a bit ridiculous to appeal to VAT - there are fairly 'ordinary' goods that are nevertheless deemed inessential and taxable after all - but I just wanted a way to say that I think GP's use of 'luxury' is being misinterpreted as a desire for fine dining; as I read it, I agree, it's discretional expenditure which has my discretion when I think I'll enjoy it. If I don't, why should I?

I don't think that's any more entitled than the converse view here that we have some sort of moral obligation to personally (and not through taxes) support restaurateurs through limited opening.

[0] - https://en.wiktionary.org/wiki/luxury

47. ajsnigrutin ◴[] No.27675889{3}[source]
Cut corners and charge more...

I've been to a restaurant where they raised the prices of drinks to accomodate for using biodegradable plastic cups (sit-in restaurant!)... this is not enviromentalism, this is charging 20c for a 5c cup, instead of using glasses like a normal restaurant.

Also, the reusable cotton bags are just an excuse to charge more, because you'd have to reuse a cotton bag 7100 times, to make it as friendly as using plastic bags ( https://theconversation.com/heres-how-many-times-you-actuall... ). ...of course, paper is rarely an option.

48. chalst ◴[] No.27675903{7}[source]
In developing countries, the urban poor frequently don't live in places with cooking facilities and have to eat prepared food.
49. colinmhayes ◴[] No.27675921{3}[source]
The idea of menu costs is an extremely important one in restaurant economics. Sure laminated menus may last a while but they're a pain in the ass to change. If the restaurant wants to add an item or change the prices they're pretty much out of luck. None of the 30 or so restaurants I've been to post pandemic have had physical menus which is definitely not ideal, but I don't see them going back to having non zero menu costs.
50. colinmhayes ◴[] No.27675936{3}[source]
Nah, they did it because it makes it super easy to change the menu. Physical menus rarely change, online menus can change instantly for free.
replies(2): >>27677897 #>>27687163 #
51. scrollaway ◴[] No.27675984{3}[source]
Or, you know, the government is asking them to do it.

Here in Belgium the government asked a lot of mostly useless measures out of our bars and restaurants. You think they're happy paying hundreds, sometimes thousands of euros having Plexiglas screens installed all over the place, inconveniencing customers and staff alike?

52. tdumitrescu ◴[] No.27675990{4}[source]
Most of the restaurants I've been to the QR code takes you to a PDF of the menu as found on the restaurant's website. There's no auth and no way to track anything beyond I guess how many times people opened the menu file. Restaurants aren't doing this for tracking, they're doing it to stay on the good side of public health regulations in a period where they've learned they can be forcibly closed with barely any warning.
53. blindmute ◴[] No.27676123{8}[source]
If people liked that sort of thing it would have been the business model before it was forced to be. The restaurants have declined in quality. Sometimes this is their fault, and sometimes it isn't. Either way, no restaurant is entitled to customers. A lot of places near me have decided that masks are still required, despite the state saying they aren't. In response, I have decided not to eat there. There's no entitlement either way, just the market.
replies(1): >>27678368 #
54. prewett ◴[] No.27676239{9}[source]
Recounting historical realities is sexist? How does one talk about history then, since history is chock-full of inequalities? And might there be some decent, non-sexist reasons why women cooked and men didn't, consistently, over large periods of time and many different cultures?
55. birdman3131 ◴[] No.27676244{3}[source]
A few here went the opposite route. Print the menu doublesided with a standard B&W laser printer. Every customer gets a new menu and it does not cost a ton extra.
56. imwillofficial ◴[] No.27676275{6}[source]
When you’re poor, dining out is a luxury. Like GP, I grew up poor and still think of something like AppleBees as frivolous and expensive. I like to have an enjoyable experience as well. The hygiene theater has really reduced that experience. Menus being an unexpected casualty of the pandemic.
57. imwillofficial ◴[] No.27676321{9}[source]
“That’s extremely sexist.”

No it isn’t, GP was recounting historical norms. Get off your high horse.

58. conductr ◴[] No.27676356{3}[source]
> and not have to worry about a coughing idiot

That's on you and your location. I've been eating back at restaurants just fine for about a year now without a mask (for while it was mask on unless at a table, which is a bit of a joke to act like that helps anything). It was nice being able to walk in anywhere without RSVP but that's going away too as more and more people are back to work and social activities.

59. Broken_Hippo ◴[] No.27677140{9}[source]
I'm the poster you responded to, and I think you've taken some things out of context. Of course there is sexism. I was talking about history, and history has a lot more sexism than a lot of western, more "liberal" countries retain - and this is a fairly recent development.
60. greedo ◴[] No.27677897{4}[source]
It's definitely not free when you consider the infrastructure behind providing online menus.
replies(3): >>27678346 #>>27678760 #>>27740050 #
61. stjohnswarts ◴[] No.27678137{6}[source]
There are a lot of diseases out there that are transferred on surfaces however. Not everything is about covid
62. stjohnswarts ◴[] No.27678144{4}[source]
Interestingly this is why wood cutting boards are better than plastic ones.
63. colinmhayes ◴[] No.27678346{5}[source]
Most restaurants already have a website.
64. bruce343434 ◴[] No.27678368{9}[source]
How can you eat with a mask on? Or are you referring tot non-restaurant places?
replies(1): >>27679110 #
65. kevinsundar ◴[] No.27678760{5}[source]
IDK I've been to restaurants where its just a QR code linked to a google drive pdf. Doesn't require much infrastructure there.
66. blindmute ◴[] No.27679110{10}[source]
They require a mask at the door and at any time when not seated. Some places even require you to put the mask back on when the waiter comes to the table. It's all just theater, and I won't be a part of it.
67. jiofih ◴[] No.27680043{7}[source]
Nice way to turn this into a personal attack. I have nothing against this opinion, and said as much above (I might even share it). His attitude and wording is entitled and disrespectful, like this is an inconvenience to him and not the result of worldwide events.
68. elgaard ◴[] No.27687163{4}[source]
Then they should just have a big blackboard
69. bellyfullofbac ◴[] No.27688518{5}[source]
Yeah, the CDC has acknowledged the surface thing [1], but sadly people are still operating on last year's knowledge and stil think disinfection is super important. Meanwhile despite new knowledge that Covid spreads in the air (not just through visible spit)[2], things like good ventilation (e.g. keeping windows open) hasn't really been pushed to people's heads. Maybe it's the failure of media?

[1] https://nypost.com/2021/04/05/low-risk-of-catching-covid-fro...

[2] https://www.nytimes.com/2021/05/07/opinion/coronavirus-airbo...

70. bellyfullofbac ◴[] No.27688650{3}[source]
The tent/box "solution" was so dumb, the idea of "outside dining is okay" is because fresh air would dillute the virus being breathed out by people. If you're "outside" a building but in a tent, that's no difference, but well it follows the letter of the rules and somehow authorities also turn a blind eye, so they've been allowed. From a science point of view, if that was okay, you might've as well stayed indoors!
71. bregma ◴[] No.27691132{8}[source]
> Women have been stuck in home kitchens for eons ... we've been depending on others for food prep for a very, very long time.

Did the slightly more than half the population throughout history also have someone else cook for them too? A woman's woman perhaps?

No, I'm not buying any argument that says a person is not privileged to have someone provide for them just because they consider the provisioner to be a lesser being like a woman or a slave. Quite the contrary in fact: I consider that a reinforcing argument for a privileged existence.

replies(1): >>27697627 #
72. dagw ◴[] No.27697627{9}[source]
A woman's woman perhaps?

Servants and maids where much more common in the past than now, especially among the middle class. Also it was more common to have several generations living under the same roof, so 1-2 people would often be preparing meals for 6-12 people. Today it is much more likely that you have 1-2 people preparing food for 1-4 people.

I strongly suspect that the proportion of people eating a meal they cooked themselves is almost certainly higher now than at virtually any point in history.

73. umanwizard ◴[] No.27740050{5}[source]
QR code to s3 bucket is basically free.
replies(1): >>27742982 #
74. greedo ◴[] No.27742982{6}[source]
Most restaurants have no idea what s3 is, much less how to use it.