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527 points lxm | 1 comments | | HN request time: 0.22s | source
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sksksk ◴[] No.27673432[source]
When they work well, they're really good, but when they work badly, they're _really_ bad.

The other week, I went for dinner at a place that had a online ordering system. My experience was as follows...

Arrive at the table, scan the QR code

No phone signal in the restaurant, so I need to connect to the wifi.

Connect to the wifi, get a captive portal

Need to put my phone number in to connect to the wifi; there is no signal, so I need to go outside, to receieve the confirmation code.

Connected to the wifi, scan the code again, choose my food.

Go to pay, need to register an account

Put my email address in, I already have an account on this food ordering service!?

Do a password reset

Put in my credit card details (why not use apple pay?).

This whole time, we're sat at a table, in theory to meet friends, but we've spent the first 15 minutes all glued to our phones!

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HelloNurse ◴[] No.27673485[source]
Assuming there was another restaurant nearby, I'd have simplified the process to "go outside". If a restaurant is too cheap to print a menu, why should I consider it good enough for me?
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topicseed ◴[] No.27673590[source]
With covid, many restaurants removed paper menus to avoid transmission. I hate QR codes so that was a move I was not in favour of.....
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wyager ◴[] No.27674981[source]
> With covid, many restaurants removed paper menus to avoid transmission

Any time a business claims to do something in the name of health or environmentalism, they are actually just using those as an excuse to cut corners.

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1. ajsnigrutin ◴[] No.27675889[source]
Cut corners and charge more...

I've been to a restaurant where they raised the prices of drinks to accomodate for using biodegradable plastic cups (sit-in restaurant!)... this is not enviromentalism, this is charging 20c for a 5c cup, instead of using glasses like a normal restaurant.

Also, the reusable cotton bags are just an excuse to charge more, because you'd have to reuse a cotton bag 7100 times, to make it as friendly as using plastic bags ( https://theconversation.com/heres-how-many-times-you-actuall... ). ...of course, paper is rarely an option.