Stripe Chargeback Protection

0.4% is an extremely steep price for a company like mine doing over $2.5m in annual turnover (saas) which has a very low fraud rate. I actually think currently we pay less than that by doing nothing (meaning letting Paypal handle it, and losing every case). However I'd gladly pay a few thousands per year for it, or be able to pay it on selected transactions (only US for instance).

you should look into chargehound[chargehound.com], i think they would work for you.

Use a separate (insured) merchant account for the dodgy transactions?

> However I'd gladly pay a few thousands per year for it

0.4% on $2.5m is $10k a year. I realize "ten" is a bit more than "a few", but is Stripe's price point materially that far off from where you want it to be?

Said another way, I imagine that there are at least a few problems smaller than chargeback protection at your company that you throw $10k or more at just to make that problem go away... right? If so, this makes their price somewhere between reasonable to good.

I am really curious about your thinking on their price as it relates to other expenses in your company. Could you expand on that?

What he's saying is that currently doing nothing costs him less than what paying 0.4% to 'insure' transactions would, so why bother with insurance?

Ultimately established companies know how much chargebacks cost them and thus whether this product is worth it (= costs less).

Another thing to take into account is that if you're not using Stripe Checkout now, you will have to migrate to it, and since Dynamic 3DS will be used to filter and "secure" potential fraud, you will probably see a decrease in conversion rate.

Then this offering isn't cost effective for you and you can ignore it. I'm not sure I understand why this thread is full of people complaining it doesn't solve a problem this solution isn't targeting, or, like you, saying this costs more than simply accepting your low chargeback rate. When I rent a car, I decline the offer for me being able to return the car without gas because for me, it's trivial and cheaper for me to refill the car. I don't complain that the price should be lower, or that they should instead be offering sunroofs on more cars.

Their cost estimator estimates 30 minutes preparing a chargeback dispute. I do them when they come in and it never takes even 5 minutes.

Hey there, founder of Chargehound here, it's a slider so you can adjust it to 5 mins if you want.

Many companies do take up to 30 minutes especially if they are compiling a comprehensive portfolio (if the dispute is for thousands of dollars) and are outsourcing the representment.

And I'm the opposite. I return the car empty every time, because the cost of "finding a gas station" when you're in a hurry to catch a flight isn't worth the extra $X they charge for the service to fill it. Choices are great!

It’s called product feedback. You are also complaining about the poster’s complaining, which is essentially the same thing.

welp I'm ashamed, my mental math was off by one zero, and I thought I was going to pay 100k/year. At 10k I'll buy without thinking about it.