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Stripe Chargeback Protection

(stripe.com)
341 points shedside | 2 comments | 03 Jun 19 11:19 UTC | HN request time: 0.607s | source
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eeke ◴[03 Jun 19 11:34 UTC] No.20082108[source]▶
I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.
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czzarr ◴[03 Jun 19 12:06 UTC] No.20082270[source]▶
0.4% is an extremely steep price for a company like mine doing over $2.5m in annual turnover (saas) which has a very low fraud rate. I actually think currently we pay less than that by doing nothing (meaning letting Paypal handle it, and losing every case). However I'd gladly pay a few thousands per year for it, or be able to pay it on selected transactions (only US for instance).
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itschekkers ◴[03 Jun 19 12:17 UTC] No.20082350[source]▶
you should look into chargehound[chargehound.com], i think they would work for you.
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1. dexterdog ◴[03 Jun 19 16:12 UTC] No.20084806[source]▶
Their cost estimator estimates 30 minutes preparing a chargeback dispute. I do them when they come in and it never takes even 5 minutes.
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2. zmitri ◴[03 Jun 19 16:26 UTC] No.20084982[source]▶
Hey there, founder of Chargehound here, it's a slider so you can adjust it to 5 mins if you want.

Many companies do take up to 30 minutes especially if they are compiling a comprehensive portfolio (if the dispute is for thousands of dollars) and are outsourcing the representment.