I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.
0.4% is an extremely steep price for a company like mine doing over $2.5m in annual turnover (saas) which has a very low fraud rate. I actually think currently we pay less than that by doing nothing (meaning letting Paypal handle it, and losing every case).
However I'd gladly pay a few thousands per year for it, or be able to pay it on selected transactions (only US for instance).
Then this offering isn't cost effective for you and you can ignore it. I'm not sure I understand why this thread is full of people complaining it doesn't solve a problem this solution isn't targeting, or, like you, saying this costs more than simply accepting your low chargeback rate. When I rent a car, I decline the offer for me being able to return the car without gas because for me, it's trivial and cheaper for me to refill the car. I don't complain that the price should be lower, or that they should instead be offering sunroofs on more cars.