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341 points shedside | 3 comments | | HN request time: 0.253s | source
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eeke ◴[] No.20082108[source]
I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.
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czzarr ◴[] No.20082270[source]
0.4% is an extremely steep price for a company like mine doing over $2.5m in annual turnover (saas) which has a very low fraud rate. I actually think currently we pay less than that by doing nothing (meaning letting Paypal handle it, and losing every case). However I'd gladly pay a few thousands per year for it, or be able to pay it on selected transactions (only US for instance).
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1. burnte ◴[] No.20083570[source]
Then this offering isn't cost effective for you and you can ignore it. I'm not sure I understand why this thread is full of people complaining it doesn't solve a problem this solution isn't targeting, or, like you, saying this costs more than simply accepting your low chargeback rate. When I rent a car, I decline the offer for me being able to return the car without gas because for me, it's trivial and cheaper for me to refill the car. I don't complain that the price should be lower, or that they should instead be offering sunroofs on more cars.
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2. unreal37 ◴[] No.20086319[source]
And I'm the opposite. I return the car empty every time, because the cost of "finding a gas station" when you're in a hurry to catch a flight isn't worth the extra $X they charge for the service to fill it. Choices are great!
3. chrischen ◴[] No.20086374[source]
It’s called product feedback. You are also complaining about the poster’s complaining, which is essentially the same thing.