←back to thread

663 points duxup | 1 comments | | HN request time: 0.203s | source
Show context
Zak ◴[] No.45361273[source]
I've had four overnight delays on three transatlantic trips this year. Fortunately, EU passenger compensation rules applied to three of them; the airline must pay each delayed passenger 600€ or convince them to take a more compelling non-cash offer.

I'm not for heavily regulating non-safety details of how most industries do business, but I do think it's fair to demand the true price up front and compensation when the airline doesn't provide the service it sold for reasons within its control.

replies(5): >>45365125 #>>45365176 #>>45365287 #>>45368649 #>>45369271 #
baby ◴[] No.45365176[source]
There was a year I made more money from flying than I spent, because I kept flying ryanair or easyjet and I kept getting massive delays (one was a 20h delay, in which I spent the night at the airport squatting some of the couches in a cafe in the terminal, because small delays kept being slowly pushed on us, and we also spent 2h waiting in the final plane for it to take off, no A/C and they refused to give us water threatening to call the cops on us if we did get water bottles ourselves, great experience!)
replies(2): >>45365408 #>>45366897 #
sjs7007 ◴[] No.45366897[source]
Could you share more context on the water bottle thing? That makes no sense to me.
replies(2): >>45368663 #>>45369128 #
baby ◴[] No.45369128[source]
The next morning was really hot, they made us wait in the sun for an hour outside to board the plane, then again for an hour or two in the plane before it departed (even announcing at some point they would land in Manchester instead of London, that got some good reactions out of all of us stranded in Poland). Then in the plane there was no AC and some people were almost fainting, so I stood up and went to get water myself since they were telling people that they couldn't give us water until after we take off. They stopped me and said they would call the cops and they would arrest me wherever we would land if I tried to get water bottles myself. It was ryanair or easyjet, can't remember. can't blame them, they're truly shitty airlines
replies(2): >>45377048 #>>45478197 #
1. brewdad ◴[] No.45377048[source]
No airline wants passengers up and about while on the tarmac. Once they get clearance to move they need to get going almost immediately and can't move if passengers aren't seated.

That doesn't excuse the flight crew for not handing out water however. That's just a cheap airline being stingier than necessary.