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663 points duxup | 2 comments | | HN request time: 0s | source
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Zak ◴[] No.45361273[source]
I've had four overnight delays on three transatlantic trips this year. Fortunately, EU passenger compensation rules applied to three of them; the airline must pay each delayed passenger 600€ or convince them to take a more compelling non-cash offer.

I'm not for heavily regulating non-safety details of how most industries do business, but I do think it's fair to demand the true price up front and compensation when the airline doesn't provide the service it sold for reasons within its control.

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tialaramex ◴[] No.45365125[source]
Right, I've had train companies put me in a taxi, and just eat the price of a taxi to wherever because if you want to sell tickets to travel to X, and then oops you can't get me to X well, I didn't buy your "regret" that you can't do that - I bought travel to X, so if that's still possible you'd better make it happen and too bad if that's not profitable.
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Yeul ◴[] No.45366009[source]
I got an email from the train company that according to their records I had a delay and they put a link in it to a online form to get my money back.

I was positively surprised at their proactive communication. The money was on my account within the week!

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1. jakub_g ◴[] No.45366761[source]
In Italy, for regional trains, since 2025 Trenitalia gives the reimboursement automatically to your credit card if you purchased the ticket electronically. [1]

[1] https://www.firstonline.info/en/trenitalia-rimborsi-automati...

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2. decafninja ◴[] No.45368158[source]
Good news I guess? I was in this situation in 2024 and asked a fellow traveler who was Italian what recourse we had. He laughed and replied “none, we’re fucked”.