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US airlines are pushing to remove protections for passengers and add more fees

(www.travelandtourworld.com)
663 points duxup | 4 comments | 24 Sep 25 12:30 UTC | HN request time: 0.935s | source
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Zak ◴[24 Sep 25 14:54 UTC] No.45361273[source]▶
I've had four overnight delays on three transatlantic trips this year. Fortunately, EU passenger compensation rules applied to three of them; the airline must pay each delayed passenger 600€ or convince them to take a more compelling non-cash offer.

I'm not for heavily regulating non-safety details of how most industries do business, but I do think it's fair to demand the true price up front and compensation when the airline doesn't provide the service it sold for reasons within its control.

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tialaramex ◴[24 Sep 25 19:46 UTC] No.45365125[source]▶
Right, I've had train companies put me in a taxi, and just eat the price of a taxi to wherever because if you want to sell tickets to travel to X, and then oops you can't get me to X well, I didn't buy your "regret" that you can't do that - I bought travel to X, so if that's still possible you'd better make it happen and too bad if that's not profitable.
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1. Yeul ◴[24 Sep 25 21:11 UTC] No.45366009[source]▶
I got an email from the train company that according to their records I had a delay and they put a link in it to a online form to get my money back.

I was positively surprised at their proactive communication. The money was on my account within the week!

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2. jakub_g ◴[24 Sep 25 22:38 UTC] No.45366761[source]▶
In Italy, for regional trains, since 2025 Trenitalia gives the reimboursement automatically to your credit card if you purchased the ticket electronically. [1]

[1] https://www.firstonline.info/en/trenitalia-rimborsi-automati...

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3. decafninja ◴[25 Sep 25 01:17 UTC] No.45368158[source]▶
Good news I guess? I was in this situation in 2024 and asked a fellow traveler who was Italian what recourse we had. He laughed and replied “none, we’re fucked”.
4. GFischer ◴[29 Sep 25 19:09 UTC] No.45417567[source]▶
Meanwhile I had a terrible experience with DB (Deutsche Bahn) during the European summer two years ago, although it was partly out of their control (weather related delays and cancellations), I had to take awful detours, had paid for 1st class on ICE and ended up on regional trains up and down and lost one day of my holidays. No compensation whatsoever, although maybe I had to fill some online form for that.