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362 points dcminter | 8 comments | | HN request time: 0s | source | bottom
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ZoomZoomZoom ◴[] No.41907895[source]
The most baffling thing here is how the hell did the author get the organisation to respond, on topic, multiple times? In my experience conversing with various entities that are supposed to provide customer support, absolutely anything outside of an extremely narrow set of vetted topics with prepared answers and especially anything technical gets ignored and receives an irrelevant response at best.
replies(9): >>41908036 #>>41908098 #>>41908205 #>>41908253 #>>41908268 #>>41908588 #>>41911291 #>>41911791 #>>41915579 #
cal85 ◴[] No.41908205[source]
On-topic? Every reply seemed evasive to me.

(Regarding how he got them to reply at all, this is required by law of public authorities.)

replies(2): >>41909159 #>>41911490 #
1. ryandrake ◴[] No.41909159[source]
Hilarious that every time, they responded in a way that was technically on-topic, but totally ignoring the actual questions being asked. Like someone found one word in OP's question, then mindlessly recited a random form response associated with that word.
replies(5): >>41909629 #>>41909670 #>>41913359 #>>41927064 #>>41939965 #
2. bigiain ◴[] No.41909629[source]
A Small Language Model...
replies(1): >>41910520 #
3. ozzmotik ◴[] No.41909670[source]
this is, legitimately and without any exaggeration whatsoever, almost exactly how nearly everyone I speak to IRL as a homeless individual interacts with me. There are a few here and there that absolutely do make an attempt to have real discourse and actually discuss in context, but by an overwhelming majority, most of them just take the (to borrow from a response) SLM approach.

life is exhausting sometimes

replies(1): >>42035472 #
4. melagonster ◴[] No.41910520[source]
If this happened today, I'll bet there is a LLM.
5. dredmorbius ◴[] No.41913359[source]
Not an uncommon experience on, say, HN, to draw an arbitrary example.
6. chihuahua ◴[] No.41927064[source]
Chatbots from the time before LLMs.
7. jadtz ◴[] No.41939965[source]
Reading their replies felt awfully similar to how LLMs get stuck in loops, repeating the same patterns over and over.
8. kulahan ◴[] No.42035472[source]
I assume they’re not really paying attention to you, like if you were a child vying for attention. You’re not likely to run into many salient points speaking to someone who isn’t tracking the basic things an adult should do.