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Please do not write below the line

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313 points dcminter | 6 comments | 21 Oct 24 18:42 UTC | HN request time: 0s | source | bottom
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ZoomZoomZoom ◴[21 Oct 24 19:57 UTC] No.41907895[source]▶
The most baffling thing here is how the hell did the author get the organisation to respond, on topic, multiple times? In my experience conversing with various entities that are supposed to provide customer support, absolutely anything outside of an extremely narrow set of vetted topics with prepared answers and especially anything technical gets ignored and receives an irrelevant response at best.
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1. cal85 ◴[21 Oct 24 20:28 UTC] No.41908205[source]▶
On-topic? Every reply seemed evasive to me.

(Regarding how he got them to reply at all, this is required by law of public authorities.)

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2. ryandrake ◴[21 Oct 24 22:19 UTC] No.41909159[source]▶
Hilarious that every time, they responded in a way that was technically on-topic, but totally ignoring the actual questions being asked. Like someone found one word in OP's question, then mindlessly recited a random form response associated with that word.
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3. bigiain ◴[21 Oct 24 23:29 UTC] No.41909629[source]▶
A Small Language Model...
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4. ozzmotik ◴[21 Oct 24 23:35 UTC] No.41909670[source]▶
this is, legitimately and without any exaggeration whatsoever, almost exactly how nearly everyone I speak to IRL as a homeless individual interacts with me. There are a few here and there that absolutely do make an attempt to have real discourse and actually discuss in context, but by an overwhelming majority, most of them just take the (to borrow from a response) SLM approach.

life is exhausting sometimes

5. melagonster ◴[22 Oct 24 02:14 UTC] No.41910520{3}[source]▶
If this happened today, I'll bet there is a LLM.
6. enasterosophes ◴[22 Oct 24 05:36 UTC] No.41911490[source]▶
To me, it didn't come across as deliberately evasive. It came across like tier 1 helpdesk not really understanding how a query fits into their pre-defined categories, and trying to be helpful anyway without really understanding the problem.

The later reply about it being because OCR does use what's below the line and it shouldn't be obscured looks like the ticket was escalated to someone who understood what was really being asked for.

Obligatory xkcd: https://xkcd.com/806/