Not to be a troll, but I really think they cannot. The last "good" product they made was SQL-Server/Exchange/Windows2000, and that was a long time ago.
I know these are different divisions, but it does say something about the culture. Windows has always been a dumpster fire, but when it was built by nerds and not managers, it felt more, uh, tolerable.
To be fair, not a lot of things were user-friendly back then, and Windows was the standard consumer OS for a good reason. It was solidly OKAY.
Using the latest versions of Windows, however, is just infuriating even without any complicated setup.