It's this. Most undergraduate students do not go to office hours, try to get to know their instructors, ask follow-up questions, pursue independent research, or do anything approaching "apprenticeship". Most American students matriculate into college/uni not even having ingrained behaviors that make any of these things obvious or approachable, so yes, it's understandable why many would consider higher ed the same as secondary ed: rote memorization and "bad" classes.
This was actively discouraged by the instructors in the school I attended. Not by policy, but by behavior - passive-aggressively belittling students for not “getting” the subject matter, showing a complete lack of interest in reciprocating any amount of getting to know the instructor.
> … ask follow-up questions, pursue independent research, or do anything approaching "apprenticeship". Most American students matriculate into college/uni not even having ingrained behaviors that make any of these things obvious or approachable …
A failure of secondary education and students’ families.
He says it's only a matter of time before the students realize they don't need him. Or need to pay tuition.
Within at least the last 15 years, the paper provided by a school is no guarantee of better pay - but that’s how high schoolers are convinced to go into excessive debt for attending post-secondary schools.