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Slack has raised our charges by $195k per year

(skyfall.dev)
1502 points JustSkyfall | 1 comments | 18 Sep 25 01:37 UTC | HN request time: 0.215s | source
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Spivak ◴[18 Sep 25 02:11 UTC] No.45284249[source]▶
I genuinely don't understand this from a business perspective. They were getting money, then they jacked up the price to a degree that all but guarantees they will lose them as a customer. Sure it's small potatoes but they could have done like 30 seconds of research to see if the customer even has the means to pay before strong-arming them and getting nothing.

Honestly just a heuristic that says any company simply on principle would rather leave than eat a 4000% price increase.

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nkrisc ◴[18 Sep 25 02:14 UTC] No.45284268[source]▶
Agreed, it's bizarre. $5,000/yr > $0/yr. There's no way the operational costs from this specific customer exceed $5,000/yr.
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1. LunaSea ◴[18 Sep 25 08:39 UTC] No.45287129[source]▶
Because the calculation is that if:

N customers * X% drop out rate * $200K > N * $5K

Then its a profitable operation for slack.