The process of collecting and uploading the data probably confuses a lot of non-technical readers even if it worked as per standard industry practices.
The real issue is that Tesla claimed the company doesn't have the data after every copy was deleted. There's no technical reason to dispose of data related to a crash when you hold so much data on all of the cars in general.
Crash data in particular should be considered sacred, especially given the severity in this case. Ideally it should be kept both on the local black box and on the servers. But anything that leads to it being treated as instantly disposable everywhere, or even just claiming it was deleted, can only be malice.