I forced every engineer to take sales calls and they rewrote our platform

> The rewrite took 2 weeks. We removed 60% of features. Added a simple progress bar. Built Slack integration for questions. Created "done-for-you" workflows.

> Our support tickets dropped 70%.

If this isn't fake something is extremely wrong with this picture.

It sounds like it's a B2B SaaS product that's gone through multiple pivots with very weak guidance on product on every step.

Not that I'm disagreeing with you, but it's a very common way for things to go wrong.

There's just something about the specifics that seems really odd to me. "60% of features"... really? Sixty percent, specifically? Like I think this story is maybe based on some series of events at a SaaS and I agree with you in principle but it seems like the author ran it through a Linkedin thought leader LLM.