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586 points gausswho | 1 comments | | HN request time: 0.207s | source
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beezlewax ◴[] No.44507320[source]
I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language.

They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank.

This is nefarious behaviour on their part and consumers need to be protected from it.

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apwell23 ◴[] No.44509837[source]
i only subscribe to services through app store on my iphone. even if costs me premium.
replies(1): >>44510100 #
whamlastxmas ◴[] No.44510100[source]
I use privacy dot com cards I can turn off in a single click
replies(2): >>44510114 #>>44512450 #
apwell23 ◴[] No.44510114[source]
doesn't stop it from being sent to collections.

wtf are ppl downvoting this. i had it happen to me.

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1. derwiki ◴[] No.44510159[source]
I guess not; but I also use Privacy.com cards and have never ended up in collections when I pause a card to cancel a service.