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Touching the back wall of the Apple store

(blog.lauramichet.com)
252 points nivethan | 1 comments | 27 Jun 25 02:45 UTC | HN request time: 0.41s | source
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paxys ◴[30 Jun 25 03:46 UTC] No.44419146[source]▶
The experience has definitely changed, mainly because of how crowded most Apple stores get. While all the devices are still in the open there is no way employees can offer a personalized experience to every shopper and wanderer. You have to now make a reservation for that.
replies(3): >>44419346 #>>44419422 #>>44419450 #
1. crooked-v ◴[30 Jun 25 04:39 UTC] No.44419450[source]▶
Getting rid of the physical Genius Bar and physical specific checkout locations was the worst decision they ever made. Now people are just kind of randomly clumped around and there's no clear delineation between staff who are already busy and staff who can immediately take questions.