Touching the back wall of the Apple store

The experience has definitely changed, mainly because of how crowded most Apple stores get. While all the devices are still in the open there is no way employees can offer a personalized experience to every shopper and wanderer. You have to now make a reservation for that.

I think it varies a lot by location - the store I live by now is a regional store but still offers walk-in for everything except Genius Bar appointments.

If you're buying a phone or Mac or watch or Vision, they seem happy to help you on the spot or tell you where to hang out until someone's avaiailable.

Over the past few years, even if the store is empty, you are more likely to be left alone.

It's sometimes difficult to find someone to let you buy something, even.

Getting rid of the physical Genius Bar and physical specific checkout locations was the worst decision they ever made. Now people are just kind of randomly clumped around and there's no clear delineation between staff who are already busy and staff who can immediately take questions.