I don't think it's a strange comment. He's mostly right (and so are you, but I think you're talking past each other). There's nothing wrong with SRS, and I agree with you that it's basically like cheat codes for memorization, but there is a limit to what most people can do. i.e. most people
do tend to drop off.
I remember reading some stats from WaniKani (Japanese SRS app) a while back...
WaniKani has 60 "levels" to learn 2000+ kanji. Each level takes about a week (there's no skipping ahead), so the material takes about a year of study to complete -- that's if you're going at breakneck pace, which most people aren't.
According to the numbers I saw on the WK forums, ~8% of users reach level 30 and less than 1% reach level 60... and that's just to learn as much kanji as a 9th grader. That's to say nothing of the grammar and the 20,000+ vocab words you'll need to SRS to truly learn the language, or the thousands of hours you'll have to spend speaking/listening/reading, immersing yourself in native content, etc.
People give up very easily. The language learning community often gives year estimates to reach "near-native level" in a language based on frequency of study. In reality, the process takes a lifetime. I don't know if people truly know what they're signing up for when install those apps and begin studying. It's a lifelong commitment. It's just something you do now, every day.
You can stop at any time of course, and most people do (more than 99% of them apparently).