Happy to see this and hopefully there are some changes. Right now I'm dealing with a crazy Adsense issue and there is no recourse, no customer support and no alternative.
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How you can argue such things are democratic are beyond me. There is nothing democratic about trillion dollar corporations that can ruin your business for refusing to play their game.
All of a sudden, Adsense revenue has gone to basically zero. $90 of earnings from Sunday has even disappeared.
There is no way to contact a real person at Google. You can just post in their dumb little forum and someone with no authority who doesn't even work there will reply to you with the same pointless info from their FAQ.
If things go the way they have been, it seems like roughly $2k in revenue that's been pretty consistent for the last decade is going to be basically zero this year and there's nothing I can do about it.
Thankfully, this is just a side project and I'll be fine, but its not hard to see how they could screw someone over who relied on it.
I don't see how this is ruining your business. A vendor is not playing well with you, just go to another one?
They didn't screw you over. You chose to use them. You didn't pay them, they're paying you.
If you don't like that arrangement, feel free to join a partner agency that can buy and sell ads for you on the ad exchange or go to a different ad network.
Then, if they do something you don't like, you actually have very real power to compel them to do something.
Remember, you get what you pay for.