Godaddy is such an incompetent organisation. Should not be allowed to administer anything of importance.
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You pay Markmonitor a shitload of money to make sure this doesn't happen. They should have dedicated people at GoDaddy and direct communication channels.
This is a significant fuckup on Markmonitor's part, even if GoDaddy did something different than was requested from them.
I don't know why you're trying to spin it as Mark Monitor fault.