Happy to see this and hopefully there are some changes. Right now I'm dealing with a crazy Adsense issue and there is no recourse, no customer support and no alternative.
If you think antitrust has anything to do with why it isn't profitable for a company at Google scale to pay a human being for every one of the hundreds of millions of people who use AdSense to have customer support...
I feel like there's a scale in between "dedicated employee for every customer" and "normal call center agents with some tiers of support above them to help with issues" yeah?