Google is illegally monopolizing online advertising tech, judge rules

If you think antitrust has anything to do with why it isn't profitable for a company at Google scale to pay a human being for every one of the hundreds of millions of people who use AdSense to have customer support...

Are there hundreds of millions of AdSense customers though?

Of course it has everything to do with antitrust.

Imagine for a second that, instead of 1 Google, there are tens of thousands of alternatives. Offering good customer support becomes once again a competitive advantage. No sane customer thinks "yep, I want no recourse at all in case of problem so google's profit margins are bigger for the sake of their stakeholders".

Moreover, the cost of doing customer support grows less than linearly thanks to economies of scale, from which Google benefits disproportionally, and here again Google chose profits over quality at the expense of the consumer.

I feel like there's a scale in between "dedicated employee for every customer" and "normal call center agents with some tiers of support above them to help with issues" yeah?

They have one of the best LLM's in the world. I got 5000 images rejected. Now I can read about the requirements and not figure out why. It gets truly hilarious where the images are rejected by means of AI. It means they can produce 100% accurate reasons right on the rejection page. Ill even pay for it. I would also pay if it can correct the images. They have plenty of good but complex services that LLMs could deliver wonderful support for. Their LLM could also sell me services I currently cant be bothered to look at. Eventually, over the years the LLM can slowly be allowed to negotiate and make decisions too.

A smaller ad company can afford to have customer support. If there are tens or hundreds then each one can lose customers, better than one massive company that doesn't care or can't afford and would rather keep the money than pay for support.