←back to thread

Adobe deletes Bluesky posts after backlash

(petapixel.com)
553 points bookofjoe | 2 comments | 11 Apr 25 14:01 UTC | HN request time: 0s | source
Show context
55555 ◴[12 Apr 25 03:33 UTC] No.43661106[source]▶
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
replies(18): >>43661156 #>>43661248 #>>43661256 #>>43661324 #>>43662187 #>>43662338 #>>43662375 #>>43662399 #>>43663387 #>>43664265 #>>43664914 #>>43666795 #>>43667004 #>>43667057 #>>43667496 #>>43667852 #>>43667988 #>>43668119 #
devsda ◴[12 Apr 25 07:29 UTC] No.43662187[source]▶
> actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately

I don't know if this is a recent policy change, but it is not the complete amount but only 50% of the remaining annual amount as per their website[1].

If it were something involving physical goods or services I can understand, but 50% penalty is still a crazy amount for a hosted software service.

1. https://www.adobe.com/legal/subscription-terms.html

replies(1): >>43662620 #
r33b33 ◴[12 Apr 25 08:51 UTC] No.43662620[source]▶
That's why you always use throwaway cards for this.
replies(3): >>43662646 #>>43663301 #>>43664741 #
reisse ◴[12 Apr 25 10:57 UTC] No.43663301[source]▶
Of course it's highly unlikely they'll go in court for a single user, but if everyone starts doing this, they'll sue. It doesn't matter the payment failed, you still legally owe Adobe (or any other service) money.
replies(6): >>43663314 #>>43663619 #>>43664105 #>>43668372 #>>43670485 #>>43672573 #
croes ◴[12 Apr 25 10:59 UTC] No.43663314[source]▶
They could lose because of unfair business practices.
replies(2): >>43663489 #>>43664257 #
gruez ◴[12 Apr 25 13:36 UTC] No.43664257[source]▶
Is it? It clearly says "Annual, billed monthly" and "Fee applies if you cancel after 14 days." next to the price.
replies(3): >>43664788 #>>43665044 #>>43668132 #
autoexec ◴[12 Apr 25 21:38 UTC] No.43668132{3}[source]▶
What it doesn't say next to the price is that if you don't connect to the internet and allow your device to beg them for permission to use the thing you already purchased your software will stop working, or that if their servers are ever down or inaccessible for any reason you may not be able to use the software you paid for on your own machine. Adobe is a shit company. The business practices they use should be outlawed.
replies(1): >>43668322 #
1. gruez ◴[12 Apr 25 22:14 UTC] No.43668322{4}[source]▶
>What it doesn't say next to the price is that if you don't connect to the internet and allow your device to beg them for permission to use the thing you already purchased your software will stop working

Neither does netflix. It also doesn't mention that photoshop doesn't run on linux. Are you going to complain about that as well?

>or that if their servers are ever down or inaccessible for any reason you may not be able to use the software you paid for on your own machine

Again, netfilx. Also, isn't there usually enough of a grace window that unless you're working off a cruise ship for months at a time, you'll be fine? This feels like a edge case that gets trotted out in comments than happens in reality.

replies(1): >>43669937 #
2. badsectoracula ◴[13 Apr 25 03:48 UTC] No.43669937[source]▶
Netflix is an inherently online service, it does need the Internet to provide its primary function.

An image editor is not an inherently online service.