I mean, I just got done watching a presentation at Google Next where the presenter talked to an AI agent and set up a landscaping appointment with price match and a person could intervene to approve the price match.
It's cool, sure, but understand, that agent would absolutely have been a person on a phone five years ago, and if you replace them with agentic AI, that doesn't mean that person has gone away or is now free to write poetry. It means they're out of an income and benefits. And that's before you consider the effects on the pool of talent you're drawing from when you're looking for someone to intervene on behalf of these agentic AIs, like that supervisor did when they approved the price match. If you don't have the entry-level person, you don't have them five years later when you want to promote someone to manage.