Why some DVLA digital services don't work at night

I've often ran into this when using DVLA services and spluttered with indignation. But at the end of the day, these services are fantastically usable (during the daytime) and I appreciate Dafydd pushing to just get them out there!

I got my license in 2015 so never in my life have I had the apparently ubiquitous American experience of queuing at the DMV and filling in paper forms. (is this still real? or limited to stand-up comedy?)

The queues have been mostly replaced with "take a number" systems where you can sit down and wait... with your... papers... that you had to fill out first...

> The queues have been mostly replaced with "take a number" systems where you can sit down and wait...

My recent experience was: sign up online and get a 30 min window (9:00-9:30 say). Queue everyone for that 30 minute window outside the building. At exactly 9:30, enter and go through the usual queues inside. The advantage is that getting through those queues now takes 30 minutes or less because their length is limited. Presumably we/they traded volume of processing for certainty of time spent in the queue. A very familiar tradeoff for a computer scientist.

The UK has a similar situation for hospitals. Your driving licence system sounds like a great embarrassment though.