←back to thread

No Calls

(keygen.sh)
1603 points ezekg | 3 comments | 16 Jan 25 14:17 UTC | HN request time: 0s | source
Show context
TheTaytay ◴[16 Jan 25 20:29 UTC] No.42730486[source]▶
In most of these discussions, people on the sales side claim, "but our customers WANT this! Trust us!" and most of the people on the buying side scream, "We hate this. Please let us buy it without this song and dance." It's a shocking disconnect to me. (For what it's worth, I'm squarely on the fouder/engineering buying side and hate the call song and dance, and only engage in it as a last resort.)

Parting thought: SpaceX tells you how much it costs to ship something INTO SPACE. I bet you can figure out a way to tell me your SaaS price, in ballpark terms, and what it depends upon...

replies(4): >>42730728 #>>42731565 #>>42732198 #>>42734926 #
FateOfNations ◴[16 Jan 25 20:50 UTC] No.42730728[source]▶
> SpaceX tells you how much it costs to ship something INTO SPACE.

https://www.spacex.com/rideshare/

replies(1): >>42731373 #
TeMPOraL ◴[16 Jan 25 21:50 UTC] No.42731373[source]▶
Not just that, they also plain tell you how much it costs to buy an entire rocket launch for yourself.

https://www.spacex.com/media/Capabilities&Services.pdf

To save a click, that PDF at this moment says clearly:

STANDARD PAYMENT PLAN [for Falcon 9] (through 2024) $69.75 M Up to 5.5 mT TO GTO

If they can put a specific base price on their website, so can any SaaS.

replies(2): >>42731886 #>>42732985 #
1. portaouflop ◴[17 Jan 25 01:14 UTC] No.42732985[source]▶
You can put the 7 figure price on your webpage but I assure you that no one will pay it without taking to you in person…
replies(2): >>42733903 #>>42735336 #
2. jaggederest ◴[17 Jan 25 03:56 UTC] No.42733903[source]▶
I've watched 7 figure deals go through self-service onboarding before, zero touch. I think the sales team eventually reached out, but they were using the product before they ever had a sales call. They certainly will pay it without talking to you in person. There's an asterisk here though, which is that you have to be essentially the best player in your field and really well known.

I assure you that 7 figure deals happen every day on AWS, for example, without human intervention. Not all of them happen that way, but enough that it's not surprising.

3. TeMPOraL ◴[17 Jan 25 08:40 UTC] No.42735336[source]▶
That's fine. People don't necessarily want to do one-click purchase on 7 figure prices, they just want to know the order of magnitude, so they can determine whether to make that call in the first place.

Not publishing reference prices is a strong indicator the company is basically running a scam.