The thing that surprised me the most about it is that FedEx didn't just pay them the 400k for lost shipment. They had all the proof that it was lost, all that Fedex had was a signature of someone who doesn't even work at their fulfilment centre. Even after their "higher ups" got involved all that FedEx could do was "huh, sucks to be you I guess?" Does freight shipment not have insurance? What's going on here?
This isn't surprising at all if you have every had an interaction with Fedex.
FWIW, I've had really good interactions with FedEx for the most part.
Including for Apple hardware, where I had a FedEx driver pull into the end of my long driveway, wait 5 seconds and then leave. They marked the signature-required MacBook Air as "undeliverable, nobody home", while I was in fact home and waiting for the delivery. Called the local FedEx hub and they sent the driver back to me.