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Story of the two thousand stolen Playdate handhelds

(podcast.play.date)
173 points textadventure | 4 comments | 22 Nov 24 06:53 UTC | HN request time: 0.422s | source
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gambiting ◴[22 Nov 24 09:25 UTC] No.42212376[source]▶
The thing that surprised me the most about it is that FedEx didn't just pay them the 400k for lost shipment. They had all the proof that it was lost, all that Fedex had was a signature of someone who doesn't even work at their fulfilment centre. Even after their "higher ups" got involved all that FedEx could do was "huh, sucks to be you I guess?" Does freight shipment not have insurance? What's going on here?
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1. steve918 ◴[22 Nov 24 09:34 UTC] No.42212414[source]▶
This isn't surprising at all if you have every had an interaction with Fedex.
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2. therein ◴[22 Nov 24 12:40 UTC] No.42213342[source]▶
Every time I bought an electric unicycle, it got stolen at South San Francisco branch. It is totally reproducible, happened 3 times. One time I found some higher up at FedEx on LinkedIn and sent them an InMail. The regional manager really pushed this issue to highest priority for the branch. Branch managers got CC'ed in, drivers, people working at the warehouse; it was an all hands on deck situation. They reassured me that they have cameras everywhere and it couldn't be stolen.

It was stolen. They don't know who did it. FedEx is terrible.

3. brk ◴[22 Nov 24 14:27 UTC] No.42214080[source]▶
FWIW, I've had really good interactions with FedEx for the most part. Including for Apple hardware, where I had a FedEx driver pull into the end of my long driveway, wait 5 seconds and then leave. They marked the signature-required MacBook Air as "undeliverable, nobody home", while I was in fact home and waiting for the delivery. Called the local FedEx hub and they sent the driver back to me.
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4. gambiting ◴[22 Nov 24 14:38 UTC] No.42214166[source]▶
Sounds like you had a pretty bad experience with FedEx then.