To me the difference is that in 2012, you had companies focusing on delivering a quality product, whether it made money or not. Today, the economic environment has shifted a lot and companies are trying to increase profits while cutting costs. The result is inevitably a decline in quality. I'm sure that Netflix could deliver a flawless live stream to millions of viewers, but the question is can they do it while making a profit that Wall Street is happy with. Apparently not.