This is bootstrapped/indie hacker-ish. Would appreciate feedback.
What it is: You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.
In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.
Motivation behind it: One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.
Feedback: Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.
Hope the market is mature now and products like this succeed. All the best.
And by "call" I mean direct, synchronous, real-time conversation. Whether literally a phone call, or an online voice or video call.
There is less ambiguity usually during a real conversation.
Conversations tend to resolve very quickly because in the span of five minutes we can go back and forth on multiple questions, get clarity and finalize how we want continue. Some things require this but not everything. There is a balance as with everything.
> nearly half [of gen z] admit that speaking on the phone makes them feel anxious (49 per cent)
> an awkward phone call is one of the top three things they would most want to avoid (42 per cent)
That being said I'm quite confident there is enough of a market that doesn't dread talking on the phone that this company could do very well for itself and its founders financial goals.
---
https://www.commbank.com.au/articles/newsroom/2023/06/CBA-Mo...
I prefer in writing, because I always hope that when it eventually gets to a human, they can read the whole conversation and save a lot of time. Using voice, almost always, I have to repeat the information to each person as we go, and it's tiresome.