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273 points aaln | 13 comments | | HN request time: 1.494s | source | bottom
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kojeovo ◴[] No.42149815[source]
The privacy and security part is not inspiring confidence. Scrolling to the next section got me thinking "Don't get scammed at closing, get scammed before closing after uploading your mortgage documents to a random website."

Cool idea though.

replies(2): >>42150061 #>>42150121 #
aaln ◴[] No.42150061[source]
Hey, Aaron the builder here.

The scamming that happens to homebuyers is not even comparable to the risk in uploading docs to a website which promises they won't share user data with anyone. This is genuinely a pro buyer tool with no association with any 3rd party.

The tool has already helped many people negotiate and get a better deal on their mortgage. Please before judging understand that 70% of buyers overpay in their mortgage 1-3% in closing costs and bad rates. It's mind boggling how much lenders get away with profiting in junk fees from stressed out homebuyers.

replies(15): >>42150103 #>>42150132 #>>42150169 #>>42150219 #>>42150406 #>>42151085 #>>42151198 #>>42151240 #>>42151281 #>>42151328 #>>42151929 #>>42152370 #>>42153139 #>>42154561 #>>42164650 #
1. mannyv ◴[] No.42150132[source]
Ignore the haters, they will probably never be your customer.
replies(3): >>42150217 #>>42151022 #>>42151071 #
2. ◴[] No.42150217[source]
3. effingwewt ◴[] No.42151022[source]
Ah the Disney approach.

Bold strategy Cotton.

Owner did the smart thing and listened to the constructive criticism which made me feel infinitely better about using his tool.

Which I will now do, and would not have before. I am also his exact customer.

replies(1): >>42154743 #
4. ziddoap ◴[] No.42151071[source]
People are trying to increase the potential customer base of the author by pointing out where there is room to improve. That is incredibly valuable, and one of the major reasons to do a Show HN.

That is not being a "hater".

replies(2): >>42151693 #>>42151841 #
5. cj ◴[] No.42151693[source]
The percentage of regular people who care about any of the risks discussed in this thread is approximately zero. For better or worse.

Your typical home buyer isn't reading the contract they sign when they buy a home, let alone the privacy policy of a simple tool they use to check if they have a mortgage with decent terms.

replies(1): >>42152136 #
6. fragmede ◴[] No.42151841[source]
https://news.ycombinator.com/item?id=42150219 was highly constructive. It was direct and actionable.

kojeovo's original comment was less so. When you build a product, you're going to get random, in-actionable comments from people who just like to complain. Separating the signal from noise is difficult, and while there is a underlying concern about privacy, not giving anything actionable moves it towards to the noise side of the spectrum.

replies(2): >>42152069 #>>42164897 #
7. ziddoap ◴[] No.42152069{3}[source]
Absolutely agree.

Neither are "haters", though. And, speaking on quality of feedback, "ignore the haters" seems fairly low.

replies(1): >>42152244 #
8. ziddoap ◴[] No.42152136{3}[source]
When people who do care about privacy and security make their voices heard, such as the case here where the owner has committed to improving their policy & processes, it benefits everyone using the product or service.
replies(1): >>42152331 #
9. ryandrake ◴[] No.42152244{4}[source]
Yea, "ignore the haters" is terrible advice. It basically means "stay in a bubble where the only feedback you listen to is positive".

I won't even get into how ridiculous it is to consider anyone who disagrees with you a "hater."

10. cj ◴[] No.42152331{4}[source]
It’s not in the spirit of a “Show HN” to attack the guy’s privacy policy and shut down the idea over security concerns that the general public wouldn’t think twice about.
replies(1): >>42152349 #
11. ziddoap ◴[] No.42152349{5}[source]
No one "attacked" the author.

The first comment said "not inspiring confidence" and then WaitWaitWha gave a very thoughtful comment with actionable advice, based on that comment and the reply. These are not attacks.

12. KPGv2 ◴[] No.42154743[source]
> Ah the Disney approach. Bold strategy Cotton.

The Disney approach, if successful, would make you very rich. Their approach has made them one of the most powerful companies in the world.

13. kojeovo ◴[] No.42164897{3}[source]
It was not my intent to be highly constructive with my initial comment but if you read between the lines it's around how the landing page copy made me feel. Quick copy change could alleviate that. When the user's primary action in the app is uploading a private document then it may be good to have more than a quick sentence on privacy. Definitely something to split test.