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461 points thunderbong | 1 comments | | HN request time: 0.309s | source
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modernerd ◴[] No.42134059[source]
"Billing alerts" are a joke, give us hard spend limits. Then offer a way to set those limits during onboarding.

Building a business on blank cheques and accidental spends is shady. It's also a large barrier to adoption. The more times devs see reports like, "I tried [random 20-minute tutorial] and woke up to a bill for my life's savings and luckily support waived the fee this one time but next time they're coming for my house", the less they'll want to explore your offerings.

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spacebanana7 ◴[] No.42134695[source]
Hard spend limits are an anti-feature for enterprise customers, who are the core customer of AWS. Almost no level of accidental spend is worth creating downtime or data loss in a critical application.

Even having the option of a hard spend limit would be hazardous, because accounting teams might push the use of such tools, and thereby risk data loss incidents when problems happen.

Hard spend limits might make sense for indie / SME focused cloud vendors though.

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oliwarner ◴[] No.42134978[source]
Is every problem you see so insurmountable?

In the olden days if we spotted a customer ringing up a colossal bill, we would tell them. These huge Amazon bills are fast but still multiple days. They can trivially use rolling-projection windows to know when an account is having a massive spike.

They could use this foresight to call the customer, ensure they're informed, give them the choice about how to continue. This isn't atomic rocket surgery.

"Oh but profit" isn't an argument. They are thousands of dollars up before a problem occurs. The only money they lose is money gained through customer accident. Much of it forgiven to customers who cannot afford it. It's not happily spent. They can do better business.

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cdchn ◴[] No.42135609[source]
Cost Anomaly alerts do exactly this.

You can't even setup Cloudwatch alerts on your actual spend, the only metric available to you is "EstimatedCharges".

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oliwarner ◴[] No.42135968[source]
Which is great if you understand them and set them up. The post here is an experience following an Amazon tutorial and without expecting it, ending up $$$ in debt.

Again, Amazon isn't stepping up to protect users from themselves. They could do a lot more.

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1. cdchn ◴[] No.42136217[source]
They refunded him the money, without a lot of hassle. He toddled into a rough edge, bumped his head, Amazon made it better and apparently gave him a lollipop as well and sent him on his way. I think Amazon should get some credit here.