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371 points greggyb | 51 comments | | HN request time: 1.245s | source | bottom
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not_a_bot_4sho ◴[] No.41978402[source]
Funny story. I used to see Steve almost every weekday for a couple of years.

I can't speak to his business skills, but I can attest that he never once offered a tip for his daily black iced tea. We'd even have it ready for him before he showed up so he never had to wait! He would pay with cash, and I'd hand him his change and drink, and that was that.

It's funny to me now: one of the richest men in the world and he never once offered a tip.

Frugality aside, he was always very polite and warm so I can't be mad. Makes for a good ice breaker story.

Edit: holy moly, this is a sensitive subject. Please remember this was from a time before tipflation. Tipping meant you left your change behind once in a while only if you felt the desire to show appreciation. It wasn't an obligation. Yes, I still do think it's a funny story. Roast me for being entitled lol

replies(18): >>41978457 #>>41978479 #>>41978495 #>>41978507 #>>41978545 #>>41978555 #>>41978639 #>>41978648 #>>41978763 #>>41978951 #>>41978961 #>>41978997 #>>41979438 #>>41979508 #>>41979977 #>>41981309 #>>41981771 #>>41982189 #
1. arandomusername ◴[] No.41978457[source]
What frugality? He was paying the full price that it was being sold at.
replies(4): >>41978487 #>>41978557 #>>41978734 #>>41980320 #
2. DiogenesKynikos ◴[] No.41978529[source]
That depends on whether it's table service, or whether you yourself go to the counter to buy your drink. Until very recently, that was the dividing line for tips (except at bars).
replies(2): >>41978606 #>>41978641 #
3. not_a_bot_4sho ◴[] No.41978557[source]
Seattle coffee culture is different than what you may be used to.
4. ◴[] No.41978606{3}[source]
5. bigstrat2003 ◴[] No.41978630[source]
Bro there's no "wait staff" involved in this transaction. He purchased an item, the person handed it to him. This is well outside the bounds of what should be tipped.
replies(3): >>41978698 #>>41978794 #>>41978815 #
6. isodev ◴[] No.41978641{3}[source]
How cruel can one be to try to come up with such a "line"? In my mind it goes like this:

If you're served by a human and tips are not included in normal pay by law, you tip.

If it's a country where people can't live with just the one job, you tip a lot.

replies(4): >>41978654 #>>41978672 #>>41978681 #>>41978783 #
7. renewiltord ◴[] No.41978654{4}[source]
Disappointed that you haven’t sent me my money for being parent to my comment. Do you need ETH address to tip to?
8. DiogenesKynikos ◴[] No.41978672{4}[source]
Cruel?

There are a set of pretty arbitrary customs about where you tip and where you don't tip. You would be considered a weirdo if you tipped at the grocery store. In the US, you have to tip at sit-down restaurants.

Traditionally, in the US, people rarely tipped when they had to go to the counter to order and pick up food.

That's just the custom, though it seems to be rapidly changing, so that basically any food or drink service now involves tipping.

9. hyperhopper ◴[] No.41978681{4}[source]
By your own logic, do you tip every grocery store cashier? Do you tip your landlord? Do you tip the toll collector on the highway?

Tipping everybody who you hand cash to is crazy. And the US is the only place where you have to do it for a large percentage of that population.

10. cryptoz ◴[] No.41978698{3}[source]
If that is your takeaway from this story, hooooo boy you must be in a rage every day. Places all over Seattle default their machines to tip 18% when you buy a single roll of toilet paper and nothing else. (Edit: you could also pick up a few bottles of expensive wine they sell; maybe you’re in a rush and don’t expect a tip screen ; ooooops you tipped $40 for nothing!)

There’s a place that does this less than a block from me right now. Actually probably 2-3 places if you extend a block further.

replies(3): >>41978736 #>>41978748 #>>41978776 #
11. neeleshs ◴[] No.41978705[source]
Isn't that shifting responsibility to the customer? That is a very odd take
12. neeleshs ◴[] No.41978707[source]
Isn't that shifting responsibility to the customer?
replies(1): >>41979289 #
13. AdieuToLogic ◴[] No.41978734[source]
> What frugality? He was paying the full price that it was being sold at.

By that logic, most reading these comments should expect to hear from their employer:

  What annual bonus?
  What stock options?
  The company is paying full price that your time was being sold at.
replies(8): >>41978860 #>>41978879 #>>41978957 #>>41979156 #>>41979224 #>>41979504 #>>41982930 #>>41983827 #
14. qwerpy ◴[] No.41978736{4}[source]
Where in Seattle does this? Maybe it’s different on the east side. Costco and the grocery store chains here certainly don’t do that.
replies(1): >>41978755 #
15. 2muchcoffeeman ◴[] No.41978748{4}[source]
Wait, you guys tip now when you go to the supermarket and get and scan your own toilet paper?
replies(1): >>41978761 #
16. cryptoz ◴[] No.41978755{5}[source]
I’m in lower Queen Anne. Every corner store that also sells coffee/sandwiches does this. Maybe 1-5% of customers are buying a sandwich, but 100% are prompted to tip with an 18% default.
replies(1): >>41979935 #
17. cryptoz ◴[] No.41978761{5}[source]
Nope! We sure don’t! Not on purpose any way. But the businesses sure want us to.

This mostly happens at smaller stores and not big chains.

replies(1): >>41979045 #
18. geodel ◴[] No.41978776{4}[source]
I think Seattle should introduce 18% tip on original 18% tip as it adds extra work for service workers in form of collecting tip, maintenance of tip screen and so on.
19. kstrauser ◴[] No.41978783{4}[source]
No way, no how. I tip really well for people who actually provide service. If you're my waiter or delivery driver, I'll take care of you. Conversely, I have never tipped anyone a single penny for handing me a burger at a drive thru, nor will I, and I don't feel the slightest bit guilty about it.

Coffee bars are a grey area. If I'm ordering something fancy, I'll probably tip. If I'm getting a cup of black joe from an urn of pre-made coffee, I may or may not.

I'll continue to tip well for people working in traditionally tipped positions. The last few years have seen companies attempt to massively expand that list of positions so that their employees get paid more without their bosses having to pay for it. Those cheapskates can give their workers raises instead of turfing it off onto us.

20. mcmcmc ◴[] No.41978794{3}[source]
Lmao they prepared his usual for him before he got there every day and had it waiting for him. That is exceptional service.
21. not_a_bot_4sho ◴[] No.41978815{3}[source]
Agree to disagree.

We learned his schedule, we made sure to make his drink so it would be ready on time while also handling the hundreds of other orders in the morning rush. This is something we tried to do for every regular customer with a fixed order.

I'd argue that this sort of thing is well within the bounds of what was 'tippable' service back then.

But to be clear, tips weren't expected then like they are now. It was an infrequent thing. If you dropped your ~15¢ change into the jar once or twice a month, you were a generous tipper.

We served Steve for many years and he was definitely an outlier. He wasn't the only other customer that never tipped. But he was the only one that was famously rich, which is what made it so amusing to us.

replies(2): >>41979038 #>>41979703 #
22. l33t7332273 ◴[] No.41978860[source]
The “full price” often includes a bonus and stock options.
23. xandrius ◴[] No.41978879[source]
Annual bonus is either performance based or as a retainer to make up for differences in the wages since the person was hired.

Stock options are because you could be paid more or you are taking risks for future rewards.

A mandatory tip is because your employer doesn't want to pay you full wage and instead of increasing the price and pay you more, they pass it over to the customers. So they get the same profits without having to bother.

Quite different reasons.

replies(5): >>41978931 #>>41979023 #>>41979615 #>>41979754 #>>41981081 #
24. godelski ◴[] No.41978931{3}[source]

  > Annual bonus is either performance based

  >>>> We'd even have it ready for him before he showed up so he never had to wait! 

  ¯\_(ツ)_/¯
25. devsda ◴[] No.41978957[source]
Yeah no. Your annual bonus and stock options is between you and your employer. Your end customers don't pay for it directly, they are paid for within the cost of whatever product your employer is selling.

When tipping is no longer customary to receive good service and seeps into other aspects of lives it leads to all sorts of problems and situations.

This[1] is an extreme example of that situation in a different country but are we really ready to accept similar consequences and say they should've just paid the poor nurse ?

1. https://www.indiatoday.in/india/story/up-mainpuri-infant-die...

replies(1): >>41979862 #
26. AdieuToLogic ◴[] No.41979023{3}[source]
> Annual bonus is either performance based or as a retainer to make up for differences in the wages since the person was hired.

Sounds like a tip to me.

> Stock options are because you could be paid more or you are taking risks for future rewards.

Sounds to me like the allure of a job in which tipping is expected.

> A mandatory tip is because your employer doesn't want to pay you full wage ...

Tips are not mandatory by definition.

27. turtlebits ◴[] No.41979038{4}[source]
Unless he specifically asked for that kind of service, I wouldn't tip either, and I refuse to tip a pickup order regardless of net worth, out of principle (unless I am making a non-standard request).
replies(1): >>41979315 #
28. kstrauser ◴[] No.41979045{6}[source]
I've given stores bad Yelp reviews for daring to ask. I tip people in tipped positions really well. No way in hell I'm giving a penny to someone who only rang up the stuff I carried up to their counter.
replies(1): >>41981115 #
29. gosub100 ◴[] No.41979106[source]
Am I the only one who caught the Reservoir Dogs reference?
30. ◴[] No.41979156[source]
31. ◴[] No.41979224[source]
32. stouset ◴[] No.41979289{3}[source]
The responsibility is already on the customer. It shouldn’t be, and restaurants should have to pay their workers minimum wage. But it isn’t that way, and stiffing service workers isn’t the way to fix it.
replies(1): >>41979466 #
33. ◴[] No.41979315{5}[source]
34. neeleshs ◴[] No.41979466{4}[source]
Neither is stiffing the customers to the tune of 15-20 percent.
replies(1): >>41987694 #
35. csomar ◴[] No.41979504[source]
Bonus/Options are to be paid by the employer. Essentially, what you are asking for is that you go to Netflix subscription page and there is a dropdown saying "how much bonus to pay our employees this year?"
36. bryanrasmussen ◴[] No.41979615{3}[source]
>A mandatory tip

evidently the tips under discussion were not mandatory.

37. hackama ◴[] No.41979703{4}[source]
Why would you do that though? Were you told to do this by the owner? If not, then that's on you and you should have treated him no differently than any other paying customer.
replies(1): >>41979868 #
38. maronato ◴[] No.41979754{3}[source]
Employees are paid for the work they are expected to perform during the hours they are at the office. The company doesn’t expect them to do more than that, however if they do, they get a nice bonus for it.

Baristas are paid to make iced tea. The customer doesn’t expect them to do more than that, but they can be nice, learn your name, prepare your tea ahead of time, change the tea recipe to something you enjoy more. Don’t you think they should get a nice bonus too?

replies(1): >>41980001 #
39. Talanes ◴[] No.41979862{3}[source]
>Your annual bonus and stock options is between you and your employer. Your end customers don't pay for it directly

In the service industry, you wouldn't need to say end customer, because the person you're delivering to is already the end customer. Either way is still a results based cash reward paid by the entity receiving the direct output of your work.

40. Talanes ◴[] No.41979868{5}[source]
Do you do the minimum acceptable work at your job?
41. Talanes ◴[] No.41979935{6}[source]
The problem is that it seems to be necessary to prompt every transaction for a tip to collect any credit tips at all, or at least all the major POS are set-up that way.

Which doesn't seem like it should be a big problem in an already not tip-heavy, but there are a surprising number of people who make a very big show of not being able to tip because there's no credit option.

42. yxhuvud ◴[] No.41980001{4}[source]
Sure. From their employer, not from their customer.
replies(1): >>41991287 #
43. ◴[] No.41980320[source]
44. ywvcbk ◴[] No.41981081{3}[source]
A mandatory fixed/clearly defined tip is effectively a service tax. Nothing wrong about that if it’s clearly advertised (e.g. you don’t have to pay it if you take out). Quite a few countries in Europe have stuff like that.

Variable, pseudo-optional tips seem like a much bigger problem.

45. ywvcbk ◴[] No.41981115{7}[source]
Are there technically/legally any “tipped positions” in Washington? Since tipped minimum wage is not a thing.
46. arandomusername ◴[] No.41982930[source]
A lot of the times your contract will actually include bonus and stock options, so those are part of the price. And if not, then the employer absolutely does not have to pay bonus or offer stock options. The employee, ofcourse, has the right to move jobs if they desire.
47. geodel ◴[] No.41983827[source]
Employer or customer?

Since tipping is done by customers. It is like employers tell employees you can let customers know good service is for good tippers. Maybe car repair mechanic can pour sweet tea in instead of engine oil since customer is known to be bad tipper.

I am sure that will go very well with that business.

replies(1): >>41991267 #
48. stouset ◴[] No.41987694{5}[source]
Nobody is arguing that tipping culture isn’t stupid. But it’s the society we live in and you know that before you step into a restaurant.
replies(1): >>42007535 #
49. AdieuToLogic ◴[] No.41991267{3}[source]
> Employer or customer?

In the scenario I set forth, an employer assumes the role of customer during annual reviews of their employees.

> It is like employers tell employees you can let customers know good service is for good tippers.

This is non sequitur as clarified above.

50. AdieuToLogic ◴[] No.41991287{5}[source]
> Sure. From their employer, not from their customer.

In the scenario I set forth, an employer assumes the role of customer during annual reviews of their employees.

51. neeleshs ◴[] No.42007535{6}[source]
And nobody has stopped paying tips either. It is very socially awkward not to pay it. But i won't agree that in principle not paying is stiffing the staff. It is stupid, the industry has arm twisted customers to make it socially mandatory to pay and calling it stiffing the staff is blaming another victim.