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bragr ◴[] No.41915238[source]
Does the regulation say anything about deceptively moderating reviews? e.g. deleting all the low star reviews?

edit: it doesn't seem so. You just have use some weasel language:

>The final rule also bars a business from misrepresenting that the reviews on a review portion of its website represent all or most of the reviews submitted when reviews have been suppressed based upon their ratings or negative sentiment.

https://www.ftc.gov/news-events/news/press-releases/2024/08/...

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onlyrealcuzzo ◴[] No.41915513[source]
How does this stop one of the most common practices?

* Step 1, take a product with a terrible rating

* Step 2, create a new SKU for the exact same product so it has no ratings

* Step 3, get a handful of fake 5-star reviews (in some way the FTC isn't going to crack down on)

* Step 4, blast the old terribly reviewed product that now has good reviews on marketing

* Step 5, get 10s of thousands of sales, $$$

* Step 6, let the terrible reviews pour in

Repeat to step 1 (possibly under a different brand name).

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soco ◴[] No.41915589[source]
To all commenters quickly pointing out the ways this rule is far from perfect: you are completely right. This being clarified, is the alternative doing nothing? Because that's where we are.
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conductr ◴[] No.41916134{3}[source]
When the FTC says "we're cracking down on online reviews" with things like this the average Joe gains more confidence in them, so yes, the doing nothing approach is actually better IMO.
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maxerickson ◴[] No.41916538{4}[source]
So never do anything unless you can guarantee a particular outcome?
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conductr ◴[] No.41916667{5}[source]
That’s a stretch. But things like this only create a false illusion of safety/honesty which can actually be a tailwind for dishonesty.
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maxerickson ◴[] No.41918080{3}[source]
My assessment is more that the average consumer won't have any idea that the FTC is doing this, so I am not real worried about the downsides.
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1. conductr ◴[] No.41918457{4}[source]
Not initially, but in time they tend to hear about it. Some shops are bound to brag that their reviews are FTC compliant and unbiased, etc.