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bragr ◴[] No.41915238[source]
Does the regulation say anything about deceptively moderating reviews? e.g. deleting all the low star reviews?

edit: it doesn't seem so. You just have use some weasel language:

>The final rule also bars a business from misrepresenting that the reviews on a review portion of its website represent all or most of the reviews submitted when reviews have been suppressed based upon their ratings or negative sentiment.

https://www.ftc.gov/news-events/news/press-releases/2024/08/...

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onlyrealcuzzo ◴[] No.41915513[source]
How does this stop one of the most common practices?

* Step 1, take a product with a terrible rating

* Step 2, create a new SKU for the exact same product so it has no ratings

* Step 3, get a handful of fake 5-star reviews (in some way the FTC isn't going to crack down on)

* Step 4, blast the old terribly reviewed product that now has good reviews on marketing

* Step 5, get 10s of thousands of sales, $$$

* Step 6, let the terrible reviews pour in

Repeat to step 1 (possibly under a different brand name).

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Suppafly ◴[] No.41915989[source]
Well step 3 is the part they just made illegal. If you are OK with breaking the law, nothing is going to stop you until you get caught and fined. Presumably the getting caught and fined part will be enough deterrent.
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sidewndr46 ◴[] No.41916033[source]
what qualifies a review as fake? If I write it, it's a review isn't it? The whole thing is subjective. Plenty of people love products I can't stand
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conductr ◴[] No.41916117[source]
And how do they even audit it? Do they require only users who verifiably used/purchased the product to submit reviews? Do they require the reviewer to actually use the product? for sufficient amount of time so that the review is more than just "first impression"? So many loopholes, this won't change anything except perhaps a few big marketplaces but it's doubtful they will be able to police it
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1. marinmania ◴[] No.41917225[source]
I don't have the most faith it will be easy to execute but I would imagine:

- Some disgruntled people at company's could leak directly, which would make engaging in this behavior riskier

- Random individuals or competing companies could monitor product reviews and report. For example, show that an Amazon product ID used to be for another product 3 months ago when reviews were written.

I'm optimistic. There are a lot of regulations (including digital regulations) that everyone ends up following even if the government isn't monitoring things themselves. The risk of penalty just needs to be high enough, and hopefully places like Amazon realize the downside/penalty of fake reviews now makes it worth policing.

It obviously won't help your "first impression" review problem but that's not the intent of the law and not sure why the government would be involved in that. A lot of movies don't hold up well on a rewatch, too. If you are that particular about buying something that lasts X years then you can seek out dedicated advice blogs/youtube channels.