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Please do not write below the line

(www.bbctvlicence.com)
318 points dcminter | 1 comments | 21 Oct 24 18:42 UTC | HN request time: 0.204s | source
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ZoomZoomZoom ◴[21 Oct 24 19:57 UTC] No.41907895[source]▶
The most baffling thing here is how the hell did the author get the organisation to respond, on topic, multiple times? In my experience conversing with various entities that are supposed to provide customer support, absolutely anything outside of an extremely narrow set of vetted topics with prepared answers and especially anything technical gets ignored and receives an irrelevant response at best.
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1. manarth ◴[22 Oct 24 06:40 UTC] No.41911791[source]▶
TV licencing in the UK is administered by Capita.

Their contract is unlikely to allow queries to be ignored, and the people receiving the queries are likely to have targets to resolve "tickets" (queries) within a particular time / to a particular satisfaction.

If the query doesn't tick a particular easy-to-answer box, they'll use the best form answer available in order to "resolve" the ticket and meet their targets.