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Please do not write below the line

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313 points dcminter | 2 comments | 21 Oct 24 18:42 UTC | HN request time: 0.577s | source
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ZoomZoomZoom ◴[21 Oct 24 19:57 UTC] No.41907895[source]▶
The most baffling thing here is how the hell did the author get the organisation to respond, on topic, multiple times? In my experience conversing with various entities that are supposed to provide customer support, absolutely anything outside of an extremely narrow set of vetted topics with prepared answers and especially anything technical gets ignored and receives an irrelevant response at best.
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1. masfuerte ◴[21 Oct 24 20:34 UTC] No.41908268[source]▶
I saw another example the other day of how things used to work. If you wrote to the UK government in the 1980s to ask (or complain) about their policy towards apartheid South Africa you received a personal reply addressing your points in the context of the government's policy [1]. Presumably, letters to other departments were handled similarly.

I've corresponded with the civil service a few times recently and the service now is shite.

[1]: https://www.craigmurray.org.uk/archives/2024/10/who-are-the-...

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2. throwup238 ◴[21 Oct 24 23:20 UTC] No.41909573[source]▶
Vote Tory 2029! They’ll fix it this time around, they promises.