Accountability sinks

It was this fully automated airport, where the checkin is self serviced and you only interact with computers.

Eventually, when I inserted my boarding pass I had a printed piece of paper back that said that they had to change my seat from aisle to midseat

I then tried to find someone to talk to the entire way, but computers can only interact in the way the UI was designed, and no programmer accounted or cared for my scenario

The ground attendant couldn't have done anything of course because it wasn't part of the scope of her job, and this was the part of germany where nice was not one of their stereotypes.

Eventually I got a survey a week later about a different leg of the flight, so could I really complain there? that one was fine? I had a paranoid wonder if that was intentional

Hiding the customer service number. Making an FAQ that is missing the common but time-consuming questions. Chatbots instead of people.

I remember when amazon sent me a package once, said it was delivered, but it was nowhere to be found. There was no way to get help. They did have an FAQ at the time that said to check in the bushes.

What was annoying was the search auto-complete had many variations of "package not found says delivered"

Now, it is a little more filled out but still.