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1737 points pseudolus | 2 comments | | HN request time: 0s | source
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TheAceOfHearts ◴[] No.41859989[source]
It would be great to see the FTC go against predatory subscription services like Adobe. I'm fuzzy on the exact details, but I think they promoted a yearly subscription that was meant to look like a monthly subscription, where if you cancelled early they would charge you an exorbitant cancellation fee. I'm not sure how these new rules affect them.

One recent idea I've had is that many online subscription services should automatically pause if you stop using it. For example: if I go a full monthly billing cycle without watching Netflix then my subscription should automatically pause and allow me to resume it next time I log-in. There's a ton of money that gets siphoned off to parasitic companies just because people forget to cancel their subscriptions or because they're too busy dealing with life. It might not be viable for all companies, but there's definitely a lot of services where such a thing would be possible, given the huge number of customer analytics they collect. Maybe give people the option to disable such a pause feature if they're really determined to keep paying for a service. But a default where subscriptions automatically pause if you're not using them makes a lot of sense from a user perspective. Of course businesses would probably hate such a ruling because it means they can't scam as much easy money.

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llm_nerd ◴[] No.41861870[source]
While the Adobe thing is the common punching bag, I'm going to play devil's advocate and say that people probably need to either be more honest, or need to pay more attention.

When you subscribe there are three prices given-

Monthly, Annual paid monthly, and Annual prepaid. The Annual paid monthly very clearly indicates that there is a fee if you cancel after 14 days. The annual paid monthly is some 33% less expensive than monthly, with the downside that you're committing for a year, or to pay a termination fee if you cancel early.

https://imgur.com/a/ldhiEtf

This has been extremely clear for years. Like you have to be blind to not see a "Monthly" that costs much more at the top, then one called "Annual billed monthly" and not have paused to do some diligence.

Adobe does a lot of shady stuff, but on this topic we seem to hear the most from careless, thoughtless, or selfish people who think they figured out how to game the system. Kind of like the "my laptop got stolen out of my car and it had the only copy of all of my important documents and the doctoral thesis I've been working on for seven years" stories, at some point we have to not be so naive with people's foolishness.

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1. Ensorceled ◴[] No.41865234[source]
> I'm going to play devil's advocate and say that people probably need to either be more honest, or need to pay more attention.

Neither the Devil nor Adobe need an advocate, but maybe you could help Adobe out with the Justice Department law suit around subscription dark patterns[1]? That signup page you took a screen shot of is the current version, older ones had more dark patterns and definitely were not as clear, hence the Justice Department law suit.

[1] https://www.fastcompany.com/91142929/us-justice-department-s...

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2. llm_nerd ◴[] No.41865291[source]
>Neither the Devil nor Adobe need an advocate

Civilization needs advocates against users being intentionally, misleadingly dense.

>That signup page you took a screen shot of is the current version

It is the version of the page that the FTC sued Adobe about. Adobe hasn't changed it.

Feel free to cite the complaint - https://www.ftc.gov/system/files/ftc_gov/pdf/032-RedactedCom...

I'll help by posting a screenshot of the FTC's screenshot-

https://imgur.com/a/DQXYAN8

Page 8 from the complaint. Precisely the same disclaimers and selections.

Adobe has used this same format for three+ years. And no, the FTC filing a complaint -- responding to people doing the "woe am I...I am the victim for my carelessness" doesn't mean it has merit. Something got some congresspeople's to complaint to the FTC so they did something. And Adobe will probably just abolish discounting to make them go away.