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FTC announces "click-to-cancel" rule making it easier to cancel subscriptions

(www.ftc.gov)
1737 points pseudolus | 1 comments | 16 Oct 24 13:09 UTC | HN request time: 0.203s | source
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hiatus ◴[16 Oct 24 14:23 UTC] No.41859352[source]▶
Does this apply to every merchant? Like I'll be able to cancel my internet service without talking to support?
replies(3): >>41859400 #>>41859580 #>>41859879 #
1. _ache_ ◴[16 Oct 24 14:39 UTC] No.41859580[source]▶
In France, (EU maybe ?), it's restricted only to subscriptions made online. That does seems reasonable to not enforce online presence to people/business who aren't present on the internet.

Internet services are not excluded, but you have to make the subscription online (from a library computer, GSM network or previous Internet Subscription for example).

Oh, even if it's mandatory, doesn't mean it's easy. "Free" and "Orange" (French ISPs) hide the "cancellation link" (Résiliation in french) in the footer of the home page and never tell about it in any other way but the link does work.